--- title: "RBK_Leading Council: Customer Experience, Business Support & Revenue and Benefits Consultancy Review" ocid: "ocds-b5fd17-ae5bb629-66e6-4ed5-97ec-e9a80b99c752" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae5bb629-66e6-4ed5-97ec-e9a80b99c752" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae5bb629-66e6-4ed5-97ec-e9a80b99c752.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae5bb629-66e6-4ed5-97ec-e9a80b99c752.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES" published: "2020-12-11" --- # RBK_Leading Council: Customer Experience, Business Support & Revenue and Benefits Consultancy Review Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES Current stage: Tender OCID: ocds-b5fd17-ae5bb629-66e6-4ed5-97ec-e9a80b99c752 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae5bb629-66e6-4ed5-97ec-e9a80b99c752) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ae5bb629-66e6-4ed5-97ec-e9a80b99c752.json) ## Summary The Royal Borough of Kingston upon Thames is currently seeking proposals for the "RBK_Leading Council: Customer Experience, Business Support & Revenue and Benefits Consultancy Review." This procurement falls within the services industry and aims to enhance customer experience and business support services in the wake of changes brought on by the COVID-19 pandemic. The tender, published on 8th December 2020, is in the active tender stage, with submissions due by 18th December 2020. The overall contract value is £50,000, with the contract expected to commence on 8th February 2021 and conclude by 31st March 2021. The procurement process is conducted through an open procedure, ensuring broad participation from interested suppliers. This opportunity can significantly aid businesses looking to expand their consultancy services, particularly those specialising in customer experience, business support, and revenue management. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are strongly encouraged to participate, as the council is keen on engaging with innovative service providers who can contribute to its transformation objectives. Businesses with expertise in market research, management consultancy, and financial services would be especially well-suited for this contract and should consider submitting a proposal. ## Notice Prior to the COVID-19 pandemic, RBK was about to launch an ambitious transformation programme focused on delivering better outcomes for our communities and businesses at the same time as delivering savings and supporting income generation. Like other borough's the COVID-19 pandemic has had a profound impact on local communities and on the council's financial position, the requirement to transform at pace is now more important than ever. One of the cross-cutting transformation themes is focused on RBK being a 'Leading Council' - Kingston leading the way; developing a 21st century digital council with engaged citizens. Innovative, streamlined and joined-up services that place the resident at the centre of everything we do. The council's customer experience, business support and revenue and benefits services are a key area of transformational focus as part of this Leading Council theme. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f855e2be-a82f-4061-883e-3bdc14798124 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Dec 2020 | | Submission deadline | 18 Dec 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 8 Feb 2021 - 31 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES | | Locality | KINGSTON UPON THAMES | | Post town | Kingston upon Thames | | Postcode | KT1 1EU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI6 Outer London - South | | ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton | | Local authority | Kingston upon Thames | | Electoral ward | Kingston Town | | Westminster constituency | Kingston and Surbiton | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72221000 - Business analysis consultancy services - 79100000 - Legal services - 79200000 - Accounting, auditing and fiscal services - 79300000 - Market and economic research; polling and statistics - 79411000 - General management consultancy services - 79412000 - Financial management consultancy services - 79413000 - Marketing management consultancy services - 79414000 - Human resources management consultancy services - 79415000 - Production management consultancy services - 79416000 - Public relations services - 79417000 - Safety consultancy services - 79418000 - Procurement consultancy services - 79419000 - Evaluation consultancy services ## Release History - 11 Dec 2020 at 10:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f855e2be-a82f-4061-883e-3bdc14798124 - 8 Dec 2020 at 19:32 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/17cfb38c-a6bf-44dd-87ab-91546272da26 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f855e2be-a82f-4061-883e-3bdc14798124 11th December 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/17cfb38c-a6bf-44dd-87ab-91546272da26 8th December 2020 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=08bcbe72-8939-eb11-8106-005056b64545 Advert link ## Notice URLs - http://www.kingston.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae5bb629-66e6-4ed5-97ec-e9a80b99c752. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae5bb629-66e6-4ed5-97ec-e9a80b99c752.json.