---
title: "Emergency Out-of-Hours (OOH) Call Handling Services"
ocid: "ocds-b5fd17-ae646518-c784-4700-aa6a-99dca162c83a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae646518-c784-4700-aa6a-99dca162c83a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae646518-c784-4700-aa6a-99dca162c83a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae646518-c784-4700-aa6a-99dca162c83a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WOKINGHAM BOROUGH COUNCIL"
published: "2020-10-29"
---

# Emergency Out-of-Hours (OOH) Call Handling Services

Buyer: WOKINGHAM BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ae646518-c784-4700-aa6a-99dca162c83a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae646518-c784-4700-aa6a-99dca162c83a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ae646518-c784-4700-aa6a-99dca162c83a.json)

## Summary

The procurement process involves Wokingham Borough Council seeking to award a contract for Emergency Out-of-Hours (OOH) Call Handling Services, which will serve as a point of contact for residents during emergencies outside normal working hours. This procurement falls under the services category with the specific classification as Office-support services, along with telephone-answering services. The procurement stage is complete, with the contract value set at £99,950. The contract is effective from 2nd November 2020 and will run until 1st November 2022. The location for this service is in Wokingham, England, and it was awarded via a direct procurement method.

This tender offers significant growth opportunities for small and medium enterprises (SMEs) specialising in office-support services or telecommunications. Businesses that have prior experience in emergency response services or customer support may find themselves well-suited to compete for similar contracts in the future. The direct award method indicates a streamlined approach that can facilitate quick procurement for future services, presenting a chance for SMEs to establish a relationship with the Wokingham Borough Council, enhancing their visibility and credibility in the public sector.

## Notice

Emergency Out-of-Hours (OOH) Call Handling Services - The service provides a point of contact for residents if an event or incident of an emergency nature occurs outside of normal WBC weekday opening / working hours.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0c76e172-7af6-46a7-a095-f94e8a1cf637 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Oct 2020 |
| Submission deadline | 28 Aug 2020 |
| Future notice date | Not specified |
| Award date | 22 Oct 2020 |
| Contract period | 2 Nov 2020 - 1 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,950 |
| Lots value | Not specified |
| Awards value | £99,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOKINGHAM BOROUGH COUNCIL |
| Locality | WOKINGHAM |
| Post town | Reading |
| Postcode | RG40 1BN |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Wokingham |
| Electoral ward | Emmbrook |
| Westminster constituency | Wokingham |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CENTRA - A DORO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services
- 79510000 - Telephone-answering services

## Release History

- 29 Oct 2020 at 11:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0c76e172-7af6-46a7-a095-f94e8a1cf637

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0c76e172-7af6-46a7-a095-f94e8a1cf637
  29th October 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.wokingham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae646518-c784-4700-aa6a-99dca162c83a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae646518-c784-4700-aa6a-99dca162c83a.json.