--- title: "Customer Relationship Management (CRM) Programme - System Implementation and Support Partner" ocid: "ocds-b5fd17-ae791372-7792-4909-8450-d1b47aa2e102" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae791372-7792-4909-8450-d1b47aa2e102" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae791372-7792-4909-8450-d1b47aa2e102.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae791372-7792-4909-8450-d1b47aa2e102.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ENGLISH HERITAGE-PROCUREMENT" published: "2021-07-02" --- # Customer Relationship Management (CRM) Programme - System Implementation and Support Partner Buyer: ENGLISH HERITAGE-PROCUREMENT Current stage: Tender OCID: ocds-b5fd17-ae791372-7792-4909-8450-d1b47aa2e102 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae791372-7792-4909-8450-d1b47aa2e102) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ae791372-7792-4909-8450-d1b47aa2e102.json) ## Summary The English Heritage-Procurement is currently conducting a procurement process for the implementation and support of a Customer Relationship Management (CRM) Programme, with an emphasis on Microsoft Dynamics CRM. This tender, titled "Customer Relationship Management (CRM) Programme - System Implementation and Support Partner," has a total value of £2.5 million and is classified under services, specifically for customer relation management software development. The tender period is set to close on 2nd August 2021, and the contract is expected to commence on 4th January 2022, lasting until 3rd January 2031. The procurement method being utilised is selective, following a competitive dialogue procedure in accordance with the Public Contracts Regulations 2015. This tender presents significant opportunities for businesses in the IT services and software development sectors, particularly those experienced with Microsoft technologies. Companies that specialise in CRM solutions, cloud services, and systems integration will find this to be an advantageous opening. Smaller enterprises, or SMEs, are encouraged to participate, given the inclusive nature of the procurement, which aligns with the objectives of expanding their reach in public sector projects. Interested suppliers are advised to register for access to detailed documentation and the formal application process. ## Notice An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies. English Heritage is soon to complete a programme which will move much of the architecture onto the Microsoft Azure cloud platform. As part of the broader Technology Services strategy, we are focused on using Microsoft technologies where possible. Following a discovery exercise in early 2020 we can confirm that we are looking to implement a Microsoft Dynamics CRM solution. It is anticipated that additional applications (such as Power Platform, Sharepoint etc) will be needed to meet the minimum requirements. English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity. Additional information: Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation. Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/24373d7a-7f9e-4578-9e58-41c786d9017e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive dialogue (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Jul 2021 | | Submission deadline | 2 Aug 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 4 Jan 2022 - 3 Jan 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ENGLISH HERITAGE-PROCUREMENT | | Locality | WILTS | | Post town | Swindon | | Postcode | SN2 2EH | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK71 Swindon | | Local authority | Swindon | | Electoral ward | Mannington and Western | | Westminster constituency | Swindon South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212445 - Customer Relation Management software development services ## Release History - 2 Jul 2021 at 13:22 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/24373d7a-7f9e-4578-9e58-41c786d9017e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/24373d7a-7f9e-4578-9e58-41c786d9017e 2nd July 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/english-heritage/aspx/Home Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae791372-7792-4909-8450-d1b47aa2e102. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae791372-7792-4909-8450-d1b47aa2e102.json.