---
title: "Single Number Interactive Voice Assistant - Phase 1"
ocid: "ocds-b5fd17-ae820142-73a2-429e-85cb-ae09212dcf8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae820142-73a2-429e-85cb-ae09212dcf8b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae820142-73a2-429e-85cb-ae09212dcf8b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae820142-73a2-429e-85cb-ae09212dcf8b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH YORKSHIRE COUNTY COUNCIL"
published: "2022-11-16"
---

# Single Number Interactive Voice Assistant - Phase 1

Buyer: NORTH YORKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ae820142-73a2-429e-85cb-ae09212dcf8b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae820142-73a2-429e-85cb-ae09212dcf8b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ae820142-73a2-429e-85cb-ae09212dcf8b.json)

## Summary

The North Yorkshire County Council has awarded a contract for the provision of Call Centre Ancillary Services - Phase 1 under the title "Single Number Interactive Voice Assistant - Phase 1". This procurement process falls under the goods category, with a direct award method. The contract period runs from 1st November 2022 to 21st February 2023, with a tender period ending on 31st October 2022. The location of delivery is in Yorkshire and the Humber.

This tender presents an opportunity for small and medium enterprises (SMEs) and organisations in the software package and information systems industry category. Businesses with experience in providing call centre services and interactive voice solutions would be well-suited to compete. The North Yorkshire County Council is the contracting authority for this opportunity, which has already reached the award stage and is currently active. Interested parties should consider the key dates and deadlines to engage effectively in the procurement process.

## Notice

Call Centre Ancillary Services - Phase 1

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8e4bcb7d-29fa-422d-af9e-84bafa618208 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Nov 2022 |
| Submission deadline | 31 Oct 2022 |
| Future notice date | Not specified |
| Award date | 31 Oct 2022 |
| Contract period | 1 Nov 2022 - 21 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £44,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH YORKSHIRE COUNTY COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Nov 2022 at 14:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8e4bcb7d-29fa-422d-af9e-84bafa618208

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8e4bcb7d-29fa-422d-af9e-84bafa618208
  16th November 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=55547&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117
  User / Company

## Notice URLs

- https://www.northyorks.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae820142-73a2-429e-85cb-ae09212dcf8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae820142-73a2-429e-85cb-ae09212dcf8b.json.