---
title: "006460 - Providers of Telephony Infrastructure and software"
ocid: "ocds-b5fd17-ae9411f2-c581-4c43-b6f5-86eed8b96a33"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae9411f2-c581-4c43-b6f5-86eed8b96a33"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae9411f2-c581-4c43-b6f5-86eed8b96a33.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae9411f2-c581-4c43-b6f5-86eed8b96a33.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2018-12-17"
---

# 006460 - Providers of Telephony Infrastructure and software

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-ae9411f2-c581-4c43-b6f5-86eed8b96a33

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae9411f2-c581-4c43-b6f5-86eed8b96a33)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ae9411f2-c581-4c43-b6f5-86eed8b96a33.json)

## Summary

Newcastle City Council is initiating a procurement process titled "006460 - Providers of Telephony Infrastructure and software" to modernise its telephony systems within the Contact Centre and back office. This procurement falls under the telecommunications systems industry category, specifically within the North East region of the United Kingdom. The current stage of the procurement is planning, with an engagement end date set for 11th January 2019. Interested parties are encouraged to participate in early engagement discussions to help shape the forthcoming tender opportunity, which is expected to be published via the CCS Network Services Framework (RM 1045), specifically Lot 5.

This tender presents significant opportunities for businesses specialising in telecommunications and software development, particularly those that can provide innovative solutions for contact centre infrastructure. Small and medium-sized enterprises (SMEs) with expertise in industry-specific software packages and information technology services would be particularly well-suited to compete for this contract. Engaging with Newcastle City Council prior to the specifications being finalised will allow prospective bidders to tailor their offerings to meet the Council's needs effectively.

## Notice

Newcastle City Council are looking to modernise their current provision of telephony within their Contact Centre and back office. The Council intends to complete a procurement exercise in 2019 but would like to invite interested parties to demonstrate and discuss their products to help inform our specification in readiness for a new tender opportunity. Please note this procurement exercise will be published via the CCS Network Services Framework (RM 1045) Lot 5, therefore only organisations on this pre-approved list are invited to take part at this time. See attachment for more detail.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/23b0d761-399d-43ea-9408-d9b149386901 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2018 |
| Submission deadline | Not specified |
| Future notice date | 11 Jan 2019 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32524000 - Telecommunications system
- 48100000 - Industry specific software package
- 72222300 - Information technology services

## Release History

- 17 Dec 2018 at 16:47 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/23b0d761-399d-43ea-9408-d9b149386901

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/23b0d761-399d-43ea-9408-d9b149386901
  17th December 2018 - Early engagement notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae9411f2-c581-4c43-b6f5-86eed8b96a33. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae9411f2-c581-4c43-b6f5-86eed8b96a33.json.