---
title: "COVID-19 Vaccination Helpline - Call Handling"
ocid: "ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2021-03-18"
---

# COVID-19 Vaccination Helpline - Call Handling

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e.json)

## Summary

The procurement process involves NHS England, which is located in Leeds, United Kingdom, and is aimed at providing a telephony-based COVID-19 Vaccination Helpline for booking vaccine appointments. The contract, valued at £13,600,000, was awarded on 9 February 2021, following a selective procurement method via a framework agreement. The contract period commenced on 1 March 2021 and is set to conclude on 30 June 2021. This award signifies the completion stage of the procurement process.

This tender presents excellent opportunities for businesses in the telecommunication and call centre services sector to expand their operations. Companies that excel in handling high volumes of calls and customer inquiries, particularly in healthcare-focused environments, would be particularly well-suited to participate in future tenders of this nature. Engaging in contracts of this scale can significantly enhance the growth trajectory of service providers aiming to establish or strengthen their foothold in public health-related services.

## Notice

The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that facilitates the booking of vaccine appointments for callers who are in receipt of a letter stating their eligibility for a vaccine.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a0f93969-b158-45f0-b7b9-163cc65c0b43 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2021 |
| Submission deadline | 5 Feb 2021 |
| Future notice date | Not specified |
| Award date | 9 Feb 2021 |
| Contract period | 1 Mar 2021 - 30 Jun 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,600,000 |
| Lots value | Not specified |
| Awards value | £13,600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HGS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Mar 2021 at 17:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a0f93969-b158-45f0-b7b9-163cc65c0b43

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a0f93969-b158-45f0-b7b9-163cc65c0b43
  18th March 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae943a87-dda9-436a-9ef9-835eb7dce51e.json.