---
title: "GB-Manchester: ACE 556 STA Live Chat System"
ocid: "ocds-b5fd17-ae9fe40e-e918-4c16-9ad1-2867e5be97d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae9fe40e-e918-4c16-9ad1-2867e5be97d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ae9fe40e-e918-4c16-9ad1-2867e5be97d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ae9fe40e-e918-4c16-9ad1-2867e5be97d1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ARTS COUNCIL ENGLAND"
published: "2023-12-08"
---

# GB-Manchester: ACE 556 STA Live Chat System

Buyer: ARTS COUNCIL ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-ae9fe40e-e918-4c16-9ad1-2867e5be97d1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae9fe40e-e918-4c16-9ad1-2867e5be97d1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ae9fe40e-e918-4c16-9ad1-2867e5be97d1.json)

## Summary

The Arts Council England awarded a contract to LiveChat, Inc for the provision of a Live Chat System. The procurement process started with a tender published on 24th October 2023, with a total contract value of £11,500. The contract period is from 1st November 2023 to 31st October 2024. The Arts Council England, based in Manchester, UK, initiated the procurement process.

This opportunity can benefit businesses providing software services, specifically in the area of customer service solutions. Businesses offering innovations in software packages and computer systems are well-suited to compete in this tender. The competitive process allows businesses to showcase their capabilities in delivering solutions that enhance customer experiences and streamline communication channels.

## Notice

Platform used in Customer Services as one of the methods for people to contact ACE alongside phone and email.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/18f1571c-5335-436b-a823-d3862987e20a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Dec 2023 |
| Submission deadline | 23 Oct 2023 |
| Future notice date | Not specified |
| Award date | 23 Oct 2023 |
| Contract period | 1 Nov 2023 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,500 |
| Lots value | Not specified |
| Awards value | £11,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ARTS COUNCIL ENGLAND |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 1FN |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIVECHAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48900000 - Miscellaneous software package and computer systems

## Release History

- 8 Dec 2023 at 16:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/18f1571c-5335-436b-a823-d3862987e20a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/18f1571c-5335-436b-a823-d3862987e20a
  8th December 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=829032068
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ae9fe40e-e918-4c16-9ad1-2867e5be97d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ae9fe40e-e918-4c16-9ad1-2867e5be97d1.json.