--- title: "TROO0439 Quantitative research on disabled users and non-users of rail" ocid: "ocds-b5fd17-aebf4378-ba04-4cc4-8dad-9fe5888e9fce" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aebf4378-ba04-4cc4-8dad-9fe5888e9fce" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aebf4378-ba04-4cc4-8dad-9fe5888e9fce.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-aebf4378-ba04-4cc4-8dad-9fe5888e9fce.json" source: "Contracts Finder" current_stage: "Award" buyer: "DFTC - DEPARTMENT FOR TRANSPORT" published: "2025-06-27" --- # TROO0439 Quantitative research on disabled users and non-users of rail Buyer: DFTC - DEPARTMENT FOR TRANSPORT Current stage: Award OCID: ocds-b5fd17-aebf4378-ba04-4cc4-8dad-9fe5888e9fce [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-aebf4378-ba04-4cc4-8dad-9fe5888e9fce) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-aebf4378-ba04-4cc4-8dad-9fe5888e9fce.json) ## Summary The procurement process initiated by the Department for Transport (DfTc), located at Great Minister House in London, focuses on conducting quantitative research on disabled users and non-users of rail services. The contract, titled "TROO0439 Quantitative research on disabled users and non-users of rail," falls under the industry category of market research services (CPV code 79310000). The procurement was executed using a selective method as a call-off from a framework agreement and has been awarded to Thinks Insight and Strategy Group. The total contract value amounts to £283,878, and it covers a contract period from 9th December 2024 to 8th December 2025. Key delivery locations include the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. This tender presents significant opportunities for businesses specialising in market research services, particularly those capable of delivering robust insight and evidence-based research outcomes. Small and medium-sized enterprises (SMEs) especially stand a good chance in this competition, given their suitability outlined in the tender details. While the contract is awarded, similar opportunities may arise in the future, and businesses equipped for such large-scale research initiatives could leverage this experience to position themselves for upcoming projects in the public sector, particularly those with an interest in contributing to the improvement and inclusivity of public transport services. ## Notice The Department for Transport is seeking to appoint a supplier, or consortium, to undertake quantitative research on disabled users and non-users of rail. The aim of the research is to gather robust insights to update our evidence base on the experiences of disabled users and non-users of rail, building on earlier research undertaken by the Authority prior to COVID-19. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/495fbcec-d606-4e63-aced-48937e9db61a | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Jun 2025 | | Submission deadline | 13 Nov 2024 | | Future notice date | Not specified | | Award date | 29 Nov 2024 | | Contract period | 9 Dec 2024 - 8 Dec 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £283,878 | | Lots value | Not specified | | Awards value | £283,878 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DFTC - DEPARTMENT FOR TRANSPORT | | Locality | LONDON | | Post town | Central London | | Postcode | WC2R 1LA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Vincent Square | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | THINKS INSIGHT AND STRATEGY GROUP | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services ## Release History - 27 Jun 2025 at 14:21 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/495fbcec-d606-4e63-aced-48937e9db61a - 9 Jun 2025 at 14:37 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/495fbcec-d606-4e63-aced-48937e9db61a - 18 Dec 2024 at 11:44 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/495fbcec-d606-4e63-aced-48937e9db61a - 5 Dec 2024 at 13:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/495fbcec-d606-4e63-aced-48937e9db61a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/495fbcec-d606-4e63-aced-48937e9db61a 27th June 2025 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c967ae2f-a5ee-42bc-bc8f-8bfdf03e0d90 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/bf76d922-0e87-4c39-948a-3d66eac05d12 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a47fc50e-f4f5-442b-a736-cae77a73b6d8 n/a ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aebf4378-ba04-4cc4-8dad-9fe5888e9fce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aebf4378-ba04-4cc4-8dad-9fe5888e9fce.json.