--- title: "SPS 2412 - Metering, Billing and Tariff Setting" ocid: "ocds-b5fd17-aecbbc89-c132-4958-8c99-a3896153e022" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aecbbc89-c132-4958-8c99-a3896153e022" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aecbbc89-c132-4958-8c99-a3896153e022.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-aecbbc89-c132-4958-8c99-a3896153e022.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ROYAL BOROUGH OF GREENWICH" published: "2022-03-31" --- # SPS 2412 - Metering, Billing and Tariff Setting Buyer: ROYAL BOROUGH OF GREENWICH Current stage: Tender OCID: ocds-b5fd17-aecbbc89-c132-4958-8c99-a3896153e022 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-aecbbc89-c132-4958-8c99-a3896153e022) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-aecbbc89-c132-4958-8c99-a3896153e022.json) ## Summary The Royal Borough of Greenwich is conducting a tender for the project titled "SPS 2412 - Metering, Billing and Tariff Setting", aimed at providing metering, billing, and tariff setting services for residential district heating schemes. This initiative falls under the services category, specifically focusing on metering reading services, with a contract value of £798,000. The procurement process is at the tender stage, with submissions due by 20 April 2022. The successful service provider will be engaged for an initial period of five years, commencing 1 August 2022, with the possibility of an extension for another five years. This contract is set to roll out services to approximately 1,750 properties across the region of England, where the Royal Borough of Greenwich has existing or potential metering infrastructure in place. This tender presents a notable business opportunity for firms specialising in metering technology, billing systems, and energy management consultancy services. Companies that are adept at providing high-quality customer engagement and tailored solutions for district heating schemes would be well-suited to compete. Participation in this procurement could allow successful bidders to establish a long-term relationship with a major local authority, thereby enhancing their market presence and contributing to sustainable energy practices in the community. SMEs are encouraged to apply, as various criteria will be evaluated that extend beyond price, incorporating broader economic benefits as part of the decision-making process. ## Notice Royal Borough of Greenwich (The Council) requires a Service Provider to provide metering, billing and tariff setting services for the residential district heating schemes operated by RBG. It is envisaged that within the initial five year contract period, metering, billing and tariff setting will be required in 1750 properties (rolled out at approximately 350 connections to metering and billing per year). Most of the properties to be included within the contract will have existing heat meters installed within an HIU in the property. But some sites may require the metering and billing provider to supply and install heat meters. The provider is responsible for supplying, installing and commissioning all equipment required to collect metering data in all properties. The Council requires the Service Provider to provide a full metering and billing service in compliance with The Heat Network (Metering and Billing) Regulations 2014 and to: * Provide information to leaseholders and tenants on the specific metering and billing approach to be followed at each site, this could be via literature, engagement events and training - the specific requirements to be advised by RBG * Collect data in the most appropriate manner * Take and process meter readings remotely * Undertake data analysis and provide all data and data analysis relating to each property to the Council in the format and at frequency to be agreed with the Council * Give particular consideration to potentially vulnerable residents in all services provided, including but not limited to tariff setting, arranging access to properties for maintenance, provision of and access to billing information, credit control and payment options, data analysis to identify under-use * Providing access to the Council to real time data * Set up and operate individual customer accounts * Provide billing services to the Council * Provide bills and supporting information to residents that is compliant with all relevant legislation and guidance * Develop standing and variable charges including heat sale tariffs for all properties. Standing charges * Manage and collect charges under the Council's Heat Supply Agreements with the end-users * Offer full flexibility in charges collection/credit control options to individual properties * Undertake maintenance and repairs to metering and billing equipment * Work in the spirit of partnership with the Council * Provide a high-quality Service that is financially and environmentally sustainable * Comply with all applicable legislation * The Contract period will be for five years plus an option to extend for a further five years * The draft terms and conditions of contract that have been published alongside this notice in the Invitation to tender (ITT) pack are subject to change. The evaluation criteria will be based on the most economically advantageous tender (MEAT). Prior to commencing the formal procurement process, RBG engaged with potential suppliers via a soft market te Additional information: Price is not the only award criterion and all criteria are stated in the procurement documents. This procurement will be managed electronically via the RBG Proactis Procontract etendering suite. To participate in the procurement, participants shall first be registered on the e-tendering suite. If bidders have not yet registered on the e-tendering suite, this can be done online at: https://royalgreenwich.proactishosting.com/ by following the link: https://procontract.duenorth.com/register. Please note that, to register, bidders must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Note: registration may take some time please ensure that you allow a sufficient amount of time to register. Full instructions can be found at: https://supplierhelp.due-north.com/ Once you have registered on the e-Tendering Suite, a registered user can express an interest for a specific procurement. This is done by looking at the opportunities sections. The registered user will receive a notification email to alert them once this has been done. As a user of the e-Tendering Suite you will have access to proactis e-portal email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note, it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information applicable to this opportunity. For technical assistance on use of the e-Sourcing Suite please contact Proactis Helpdesk Freephone: 03450103503 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9ecf5130-14a1-4b3e-9455-b94ee45edad6 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Mar 2022 | | Submission deadline | 20 Apr 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2022 - 1 Aug 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £798,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROYAL BOROUGH OF GREENWICH | | Locality | LONDON | | Post town | South East London | | Postcode | SE18 6HQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI5 Outer London - East and North East | | ITL 3 | TLI51 Bexley and Greenwich | | Local authority | Greenwich | | Electoral ward | Woolwich Arsenal | | Westminster constituency | Greenwich and Woolwich | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 38 - Laboratory, optical and precision equipments (excl. glasses) - 48 - Software package and information systems - 65 - Public utilities - 71 - Architectural, construction, engineering and inspection services ### Codes - 38551000 - Energy meters - 48444100 - Billing system - 65500000 - Meter reading service - 71314300 - Energy-efficiency consultancy services ## Release History - 31 Mar 2022 at 10:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9ecf5130-14a1-4b3e-9455-b94ee45edad6 - 16 Mar 2022 at 11:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c2c82d85-54fa-4949-bd25-4a3ea3b39539 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9ecf5130-14a1-4b3e-9455-b94ee45edad6 31st March 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/c2c82d85-54fa-4949-bd25-4a3ea3b39539 16th March 2022 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.royalgreenwich.gov.uk/ - https://procontract.duenorth.com/register - https://royalgreenwich.proactishosting.com/ - https://supplierhelp.due-north.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aecbbc89-c132-4958-8c99-a3896153e022. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aecbbc89-c132-4958-8c99-a3896153e022.json.