---
title: "1 year Citrix Support Renewal - Sandwell MBC (ORG ID 37401900) - AWARD"
ocid: "ocds-b5fd17-aed22450-c1c1-45bc-8464-804d7fdb13b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aed22450-c1c1-45bc-8464-804d7fdb13b4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aed22450-c1c1-45bc-8464-804d7fdb13b4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-aed22450-c1c1-45bc-8464-804d7fdb13b4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2024-12-04"
---

# 1 year Citrix Support Renewal - Sandwell MBC (ORG ID 37401900) - AWARD

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-aed22450-c1c1-45bc-8464-804d7fdb13b4

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## Summary

Sandwell Metropolitan Borough Council has awarded a contract for a 1-year Citrix support renewal to cloudDNA. This procurement, classified under computer support services (CPV code 72610000), is located in the West Midlands, United Kingdom. The procurement stage is now at the Award phase, with the contract period running from 22 December 2024 to 21 December 2025. The open procedure method was employed for this tender, which officially closed on 2 December 2024. This contract is valued at £45,840 and must ensure that existing service level agreements with Citrix are maintained.

This tender creates significant opportunities for businesses specialising in IT support services, particularly those with expertise in Citrix environments. Firms capable of providing direct Citrix support, maintaining high service standards, and ensuring continuity of existing service agreements will find this contract highly beneficial for growth. Resellers and IT service providers with a strong focus on cloud solutions and hybrid multi-cloud environments are particularly well-suited to compete for such contracts, positioning themselves as key players in the local authority IT support market.

## Notice

ICT Services of Sandwell Metropolitan Borough Council wishes to renew the CITRIX support and maintenance agreement listed below. This agreement is due to expire on the 21st December 2024. To maintain service provision, ICT Services are now inviting resellers and agents to submit a 1YR renewal quotation for period 22.12.2024 to 21.12.2025. Renewal details for cover period 22.12.2024 to 21.12.2025 ? Our CITRIX organisation id is ORG ID 37401900 Please quote for: ? Citrix Universal Hybrid Multi-Cloud x 1000 Key points to take into consideration when completing the tender response. o It is a key requirement that the support and maintenance agreement is backed to CITRX and that the Council can continue to raise incidents and service requests directly with CITRIX, maintaining existing service level agreements in full for the ORG ID listed above. ? Any proposals not utilising direct CITRIX support will be rejected. Q. Is the support and maintenance in your proposal backed directly to CITRIX? [YES|NO]

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/149a7a97-259b-4d4a-90a3-d94f2f150c3f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2024 |
| Submission deadline | 2 Dec 2024 |
| Future notice date | Not specified |
| Award date | 4 Dec 2024 |
| Contract period | 22 Dec 2024 - 21 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £45,840 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B69 3DB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLOUDDNA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72610000 - Computer support services

## Release History

- 4 Dec 2024 at 10:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/149a7a97-259b-4d4a-90a3-d94f2f150c3f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/149a7a97-259b-4d4a-90a3-d94f2f150c3f
  4th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aed22450-c1c1-45bc-8464-804d7fdb13b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aed22450-c1c1-45bc-8464-804d7fdb13b4.json.