---
title: "Etarmis Support"
ocid: "ocds-b5fd17-aed28620-18d5-4d09-ac41-2da522fd4688"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aed28620-18d5-4d09-ac41-2da522fd4688"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aed28620-18d5-4d09-ac41-2da522fd4688.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-aed28620-18d5-4d09-ac41-2da522fd4688.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INTELLECTUAL PROPERTY OFFICE"
published: "2019-10-11"
---

# Etarmis Support

Buyer: INTELLECTUAL PROPERTY OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-aed28620-18d5-4d09-ac41-2da522fd4688

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-aed28620-18d5-4d09-ac41-2da522fd4688)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-aed28620-18d5-4d09-ac41-2da522fd4688.json)

## Summary

The procurement process pertains to the Intellectual Property Office, which has initiated a tender titled "Etarmis Support" for software maintenance and repair services in the UK. The contract, valued at approximately £21,495, aims to provide support and maintenance for the HFX Flexi system, including additional licensing. The procurement method used was a direct single tender action, and the contract period is set from 12th November 2019 to 11th November 2020. The tender period concluded on 1st October 2019.

This tender presents significant opportunities for businesses specialising in software maintenance, as it involves ongoing support services for an established software system. Companies with expertise in IT support, particularly those familiar with flexi system platforms, would be well-suited to participate. The notice highlights the robust demand for quality service providers within this sector, allowing successful bidders to establish long-term relationships with a key governmental buyer.

## Notice

HFX - Flexi system - Support & Maintenenace Additional 100 Licences

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ee6ac618-417e-4ec5-8634-6431cf43027d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Oct 2019 |
| Submission deadline | 1 Oct 2019 |
| Future notice date | Not specified |
| Award date | 10 Oct 2019 |
| Contract period | 12 Nov 2019 - 11 Nov 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,495 |
| Lots value | Not specified |
| Awards value | £21,495 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INTELLECTUAL PROPERTY OFFICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HFX |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267000 - Software maintenance and repair services

## Release History

- 11 Oct 2019 at 13:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ee6ac618-417e-4ec5-8634-6431cf43027d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ee6ac618-417e-4ec5-8634-6431cf43027d
  11th October 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aed28620-18d5-4d09-ac41-2da522fd4688. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aed28620-18d5-4d09-ac41-2da522fd4688.json.