---
title: "HBC 0921 THE PROVISION OF A MITEL TELEPHONY UPGRADE, ENHANCEMENT AND SUPPORT OPTIONS - AWARD"
ocid: "ocds-b5fd17-af17fd74-5dfa-442a-827a-eee009409a3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-af17fd74-5dfa-442a-827a-eee009409a3a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-af17fd74-5dfa-442a-827a-eee009409a3a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-af17fd74-5dfa-442a-827a-eee009409a3a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTSMERE BOROUGH COUNCIL"
published: "2022-02-24"
---

# HBC 0921 THE PROVISION OF A MITEL TELEPHONY UPGRADE, ENHANCEMENT AND SUPPORT OPTIONS - AWARD

Buyer: HERTSMERE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-af17fd74-5dfa-442a-827a-eee009409a3a

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## Summary

Hertsmere Borough Council is conducting a procurement process titled "HBC 0921 THE PROVISION OF A MITEL TELEPHONY UPGRADE, ENHANCEMENT AND SUPPORT OPTIONS." This initiative falls under the IT services industry and is located in Hertfordshire, United Kingdom. The procurement has reached the Award stage, with the contract officially awarded on December 9, 2021. The awarded contract has a total value of £92,788 and will be in effect from January 11, 2022, to January 10, 2025. The procurement method used was a selective procedure, and the tender period concluded on September 3, 2021.

This tender presents significant opportunities for businesses, particularly those specialising in IT services, software development, and telecommunication systems. Contractors capable of providing governance and integration services, especially those experienced in software upgrades, cloud solutions, and support for platforms such as Microsoft Teams, would be well-suited to compete. The enhancements sought by the council, including social media integration and call management systems, open avenues for firms looking to expand their footprint in public sector contracts and diversify their service offerings.

## Notice

Hertsmere Borough Council would like to review the current support contract for its Mitel telephony platform and enhance the service in specific areas. MXe telephony and contact centre servers were originally installed in 2016 and the existing contract expires in September 2021. The enhancements specified in this tender are: i) Software Upgrade to the latest version ii) Integration with Microsoft Teams iii) Social Media addition to contact centre reporting iv) Historic reporting through call logging for all users v) Optional service relocation to the cloud Scope: i) Supply, install, configure and support the upgrade of Mitel software for all components of the system to the latest (fully tested) levels of software, or migrate the existing Mitel licenses to a cloud hosted solution. ii) Supply, install, configure and support integration to Microsoft Teams iii) Option to supply, install, configure and support the addition of Social Media to the contact centre iv) Supply, install, configure and support a call management/logging system v) Update or replace the call recording system vi) Provide or take over existing connectivity to the public telephone network provider vii) Re-provide or take over existing SIP trunks or direct links viii) Provide a call charge rate card and/or inclusive bundles ix) Design and support a solution for the transition from the existing set up to the new enhanced version, whether on-premise or cloud x) Design and deliver a user adoption strategy and training to ensure maximum return on investment and achievement of strategic goals. The council is requesting a response for both on-premise and cloud solutions. The decision on which option to go with will be made during the tender process and the decision on which supplier wins will be based on one chosen solution. The quotation documents can be accessed from the 'My Tenders' area of the Supply Hertfordshire website and selecting the 'View Details' button of this project. Please note the deadline for returns and allow sufficient time to make your return as late returns will not be permitted. Any questions relating to this quote should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8a9a8aff-9f40-49ab-ab22-7b5de907ff60 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2022 |
| Submission deadline | 3 Sep 2021 |
| Future notice date | Not specified |
| Award date | 9 Dec 2021 |
| Contract period | 11 Jan 2022 - 10 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £92,788 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTSMERE BOROUGH COUNCIL |
| Locality | HERTFORDSHIRE |
| Post town | Watford |
| Postcode | WD6 1WA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Hertsmere |
| Electoral ward | Borehamwood Cowley Hill |
| Westminster constituency | Hertsmere |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WAVENET |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 24 Feb 2022 at 12:25 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8a9a8aff-9f40-49ab-ab22-7b5de907ff60
- 24 Feb 2022 at 12:24 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8a9a8aff-9f40-49ab-ab22-7b5de907ff60
- 24 Feb 2022 at 12:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8a9a8aff-9f40-49ab-ab22-7b5de907ff60

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8a9a8aff-9f40-49ab-ab22-7b5de907ff60
  24th February 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.hertsmere.gov.uk

## Provenance

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