---
title: "COVID-19 Consular Call Handling"
ocid: "ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN & COMMONWEALTH OFFICE"
published: "2020-05-27"
---

# COVID-19 Consular Call Handling

Buyer: FOREIGN & COMMONWEALTH OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e.json)

## Summary

The procurement process involves the Foreign & Commonwealth Office in the United Kingdom, seeking to enhance its call handling services during the COVID-19 pandemic through the tender entitled "COVID-19 Consular Call Handling." This contract, classified under telephone operator services (CPV: 79511000), is currently at the Award stage, having been completed with a total contract value of £3,000,000. The contract period commenced on 26th March 2020 and ended on 26th September 2020, with an application deadline that has since passed on 23rd March 2020. The procurement method employed was selective, utilising a call-off from an existing framework agreement.

This tender offers significant opportunities for business growth, particularly for companies specialising in call centre services and remote customer support during crisis situations. Businesses with capacity in large-scale telecommunication operations are well-suited to compete, especially those with experience in handling high volumes of inquiries related to travel and consular services, an area of increasing demand during public emergencies like the COVID-19 pandemic. Entities with established frameworks for rapid response and scalability will be particularly advantageous in pursuing similar future contracts.

## Notice

Call-Off from Contact Centre Services RM3815 Framework for the delivery of surge Contact Centre Call Handling services to support FCO Consular and Travel Advice response to COVID-19.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4478f68f-2ffe-4656-8126-252a159ce22a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2020 |
| Submission deadline | 23 Mar 2020 |
| Future notice date | Not specified |
| Award date | 25 Mar 2020 |
| Contract period | 26 Mar 2020 - 26 Sep 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | £3,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN & COMMONWEALTH OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 27 May 2020 at 10:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4478f68f-2ffe-4656-8126-252a159ce22a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4478f68f-2ffe-4656-8126-252a159ce22a
  27th May 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-af30babe-e7c5-42f4-970e-e113bcf27e8e.json.