---
title: "eServices"
ocid: "ocds-b5fd17-af4eb35c-ebae-432f-941c-088ba261e5ee"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-af4eb35c-ebae-432f-941c-088ba261e5ee"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-af4eb35c-ebae-432f-941c-088ba261e5ee.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-af4eb35c-ebae-432f-941c-088ba261e5ee.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2018-08-24"
---

# eServices

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-af4eb35c-ebae-432f-941c-088ba261e5ee

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-af4eb35c-ebae-432f-941c-088ba261e5ee)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-af4eb35c-ebae-432f-941c-088ba261e5ee.json)

## Summary

The procurement process, initiated by Wolverhampton City Council, sought to secure eServices designed to facilitate online self-service for citizens, including benefits claims and address notifications. This selective tender, executed via a call-off from a framework agreement, was awarded to IEG4 LIMITED. The contract, valued at £398,720, spans from 1 August 2018 to 31 July 2022, and was published on 24 August 2018. The primary industry category for this procurement is software packages and information systems, serving the West Midlands region of the United Kingdom.

This tender presents significant opportunities for businesses specialising in software solutions and information systems, particularly those focused on developing eService platforms for local government and public sector needs. Small and medium-sized enterprises (SMEs) are encouraged to compete, given the suitability indications that favour their participation, while larger firms with expertise in implementing technology-driven public services may also find this contract relevant for expansion. The innovation and automation of citizen services make this an attractive arena for businesses looking to grow in the public sector.

## Notice

eServices are the online forms which allow a citizen to self-serve in: * claims for benefits * change of address notifications and/or discounts These provide an automated feed into our back-office system which, using pre-defined workflow, allocates the work to a member of the Revs and Bens team

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc3c4bbf-3a80-46a8-bf4b-693743031d93 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Aug 2018 |
| Submission deadline | 18 Jul 2018 |
| Future notice date | Not specified |
| Award date | 23 Jul 2018 |
| Contract period | 31 Jul 2018 - 31 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £398,720 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IEG4 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Aug 2018 at 07:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bc3c4bbf-3a80-46a8-bf4b-693743031d93

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc3c4bbf-3a80-46a8-bf4b-693743031d93
  24th August 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-af4eb35c-ebae-432f-941c-088ba261e5ee. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-af4eb35c-ebae-432f-941c-088ba261e5ee.json.