---
title: "GB-Liverpool: Customer Helpdesk Software Services"
ocid: "ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ACC LIVERPOOL GROUP LIMITED"
published: "2023-01-13"
---

# GB-Liverpool: Customer Helpdesk Software Services

Buyer: THE ACC LIVERPOOL GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63.json)

## Summary

The ACC Liverpool Group Limited has awarded a contract for Customer Helpdesk Software Services in Liverpool, North West, United Kingdom to Zendesk Inc. The tender was completed under the classification of Customer services with a contract value of £99,850. The procurement method details were not specified, and the tender period ended on December 20, 2022. The contract period runs from December 30, 2022, to December 29, 2025.

This tender for Customer Helpdesk Software Services presents an opportunity for businesses in the service industry, especially those providing customer services software solutions. Companies interested in providing helpdesk software services to organisations can benefit from this award. The ACC Liverpool Group Limited, as the buyer, has chosen Zendesk Inc as the supplier for this contract, creating a potential growth avenue for companies offering similar solutions.

## Notice

Customer Helpdesk Software Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/860c85a0-a0ed-4ee6-9d83-638a6340a6b6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jan 2023 |
| Submission deadline | 20 Dec 2022 |
| Future notice date | Not specified |
| Award date | 20 Dec 2022 |
| Contract period | 30 Dec 2022 - 29 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,850 |
| Lots value | Not specified |
| Awards value | £99,850 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ACC LIVERPOOL GROUP LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 4FP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 13 Jan 2023 at 10:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/860c85a0-a0ed-4ee6-9d83-638a6340a6b6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/860c85a0-a0ed-4ee6-9d83-638a6340a6b6
  13th January 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=750214851
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63.json.