--- title: "HPE support and maintenance agreements" ocid: "ocds-b5fd17-afc534f7-a593-4850-a23d-ab939da276bd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-afc534f7-a593-4850-a23d-ab939da276bd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-afc534f7-a593-4850-a23d-ab939da276bd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-afc534f7-a593-4850-a23d-ab939da276bd.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2025-02-05" --- # HPE support and maintenance agreements Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-afc534f7-a593-4850-a23d-ab939da276bd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-afc534f7-a593-4850-a23d-ab939da276bd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-afc534f7-a593-4850-a23d-ab939da276bd.json) ## Summary Sandwell Metropolitan Borough Council has initiated a tender process for HPE support and maintenance agreements, under the industry category of servers and ICT services. The services are to be delivered in West Midlands, UK, with the contract period starting from 1 April 2025 and ending on 31 March 2026. The procurement is in the tender stage with an open procedure method, and the deadline for submission of quotations is set for 20 February 2025. The procurement involves extending four existing HPE support agreements, each covering multiple servers, and requiring specific technical support services including onsite engineering support and replacement parts. This tender presents notable opportunities for HPE resellers and businesses specialising in ICT and technical support services. Businesses capable of providing comprehensive support directly backed by HPE and demonstrating the ability to manage separate service agreements efficiently are well-suited to compete. The contract is geared towards maintaining critical ICT services, making it an attractive opportunity for firms aiming to secure long-term engagements with public sector entities. By participating in this procurement, businesses have the potential to enhance their portfolios and establish stronger relationships with municipal clients. ## Notice ICT Services of Sandwell Metropolitan Borough Council wishes to extend four HPE support and maintenance agreements which are due to expire on the 31st March 2025. To maintain service provision, ICT Services are now inviting HPE resellers to submit a renewal quotation for period 1st April 2025 to 31st March 2026. Existing Service Agreement details: If you are interested in submitting a quotation, please send a project correspondence to the portal to request the agreement ID's and serial numbers document. Below is a summary of the four agreements (in the format Document ID, Number of servers, Product): 1, 1 , 843374-425 2, 2, 843374-425 3, 3, 843374-425 4, 24, 755258-B21 The level of cover being requested is: HPE Tech Care Essential SVC to include onsite engineering support, replacement parts, technical support and general technical guidance. Key points to take into consideration when completing the tender response. o It is a key requirement that the support and maintenance agreement is backed to HPE and that ICT Services can continue to raise incidents and service requests directly with HPE in full for each service agreement. Any proposals not utilising direct HPE support will be rejected. Q. Is the hardware and software support in your proposal backed directly to HPE? [YES|NO] o Please provide one single quotation covering all four agreements. o Each quotation needs to be linked to the correct HPE agreement number and sub-total for that quotation with a final total covering all four agreements. o We do not want to consolidate all four agreements into a new single agreement ID for logistical reasons. Additional information: Please submit a project correspondence requesting the agreement IDs and serial number documents. All quotes will need to be submitted on the In-Tend portal. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa5233ed-3577-4c48-a664-302d6ca4158c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Feb 2025 | | Submission deadline | 20 Feb 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2025 - 31 Mar 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48800000 - Information systems and servers - 48820000 - Servers - 48821000 - Network servers - 48822000 - Computer servers - 72100000 - Hardware consultancy services ## Release History - 5 Feb 2025 at 15:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fa5233ed-3577-4c48-a664-302d6ca4158c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/fa5233ed-3577-4c48-a664-302d6ca4158c 5th February 2025 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-afc534f7-a593-4850-a23d-ab939da276bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-afc534f7-a593-4850-a23d-ab939da276bd.json.