---
title: "Provision of the Green Deal Ombudsman and Investigation Services"
ocid: "ocds-b5fd17-afe2e281-4f01-4ab6-b451-4c577d615062"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-afe2e281-4f01-4ab6-b451-4c577d615062"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-afe2e281-4f01-4ab6-b451-4c577d615062.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-afe2e281-4f01-4ab6-b451-4c577d615062.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY (BEIS)"
published: "2017-07-23"
---

# Provision of the Green Deal Ombudsman and Investigation Services

Buyer: DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY (BEIS)  
Current stage: Award  
OCID: ocds-b5fd17-afe2e281-4f01-4ab6-b451-4c577d615062

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-afe2e281-4f01-4ab6-b451-4c577d615062)  
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## Summary

The Department for Business, Energy & Industrial Strategy (BEIS) has completed the procurement process for the "Provision of the Green Deal Ombudsman and Investigation Services." This open tender, classified under evaluation consultancy services, was aimed at administrators of the Green Deal Ombudsman and Investigation Service commencing from 14 June 2017. The tender period concluded on 24 May 2017, with the awarded contract valued at £330, which will run until 13 June 2019. The contract, which was published on 23 July 2017, is significant for the provision of customer redress in the energy efficiency sector across the UK.

This tender presents growth opportunities particularly for consultancy firms specialising in customer service evaluations and dispute resolution, as well as organisations experienced in energy efficiency programmes. Small to medium-sized enterprises (SMEs) should consider competing, given the suitability preference highlighted in the tender. Engaging in this contract allows businesses to connect with government clients and expand their operational footprint in the energy sector while contributing to sustainable practices through the Green Deal initiative.

## Notice

The Department for Business Energy & Industrial Strategy (BEIS) is looking for a contractor to administer the Green Deal (GD) Ombudsman and Investigation Service (OIS) from 14 June 2017. The GD was launched in January 2013 as a framework under which consumers could take out 'pay as you save' loans for energy efficiency and microgeneration measures installed on their property. These loans are repaid over the lifetime of the measure through the electricity bill. Responsibility for the loan repayments passes to future occupiers of the property. The OIS ensures an independent customer redress process is available when something goes wrong with a GD Plan and is an essential element of the customer redress landscape for the GD market.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/245606a1-73de-4d47-a3e7-dfda016a4b3a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2017 |
| Submission deadline | 24 May 2017 |
| Future notice date | Not specified |
| Award date | 23 May 2017 |
| Contract period | 13 Jun 2017 - 13 Jun 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £330 |
| Lots value | Not specified |
| Awards value | £330 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY (BEIS) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE OMBUDSMAN SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79419000 - Evaluation consultancy services

## Release History

- 23 Jul 2017 at 07:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/245606a1-73de-4d47-a3e7-dfda016a4b3a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/245606a1-73de-4d47-a3e7-dfda016a4b3a
  23rd July 2017 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=268497566
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-afe2e281-4f01-4ab6-b451-4c577d615062. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-afe2e281-4f01-4ab6-b451-4c577d615062.json.