---
title: "Warm Home Discount Scheme - helpline procurement"
ocid: "ocds-b5fd17-afe6d13a-d552-48d8-8411-5a7e32576e8d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-afe6d13a-d552-48d8-8411-5a7e32576e8d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-afe6d13a-d552-48d8-8411-5a7e32576e8d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-afe6d13a-d552-48d8-8411-5a7e32576e8d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY"
published: "2023-03-21"
---

# Warm Home Discount Scheme - helpline procurement

Buyer: DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-afe6d13a-d552-48d8-8411-5a7e32576e8d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-afe6d13a-d552-48d8-8411-5a7e32576e8d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-afe6d13a-d552-48d8-8411-5a7e32576e8d.json)

## Summary

The Department for Business, Energy & Industrial Strategy has recently awarded a contract for the Warm Home Discount Scheme - helpline procurement. The procurement falls under the services category with a contract value of £1,574,109 in GBP. This selective procurement method, calling off from a framework agreement, had its tender period end on 2nd December 2022, and the contract runs from 5th December 2022 to 31st October 2024, creating opportunities for businesses to provide outsourced contact centre and business services in the UK and beyond.

The procurement was awarded to Serco, a large-scale supplier. Businesses offering office-support services within the specified locations and meeting the necessary requirements could compete for similar opportunities. The Department for Business, Energy & Industrial Strategy was the buying organisation for this procurement process, which has successfully reached its award stage. Companies considering providing such services may find this type of procurement beneficial for business growth, especially if they specialize in contact centre and business services.

## Notice

Provision of Outsourced Contact Centre and Business Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9e181314-5b5e-4d43-b14b-ae311c03b9c3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Mar 2023 |
| Submission deadline | 2 Dec 2022 |
| Future notice date | Not specified |
| Award date | 1 Mar 2023 |
| Contract period | 5 Dec 2022 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,574,109 |
| Lots value | Not specified |
| Awards value | £1,574,109 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 21 Mar 2023 at 14:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9e181314-5b5e-4d43-b14b-ae311c03b9c3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9e181314-5b5e-4d43-b14b-ae311c03b9c3
  21st March 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c071004b-638e-401b-8669-fd20d0bf318d
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-afe6d13a-d552-48d8-8411-5a7e32576e8d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-afe6d13a-d552-48d8-8411-5a7e32576e8d.json.