---
title: "GB-London: UX Research Tool"
ocid: "ocds-b5fd17-aff1c5b9-2859-4f54-9972-7399892c5448"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-aff1c5b9-2859-4f54-9972-7399892c5448"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-aff1c5b9-2859-4f54-9972-7399892c5448.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-aff1c5b9-2859-4f54-9972-7399892c5448.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME"
published: "2021-06-18"
---

# GB-London: UX Research Tool

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME  
Current stage: Award  
OCID: ocds-b5fd17-aff1c5b9-2859-4f54-9972-7399892c5448

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-aff1c5b9-2859-4f54-9972-7399892c5448)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-aff1c5b9-2859-4f54-9972-7399892c5448.json)

## Summary

The Financial Services Compensation Scheme, located in London, has successfully completed a tender process for a software tool aimed at enhancing user experience research for their digital platforms. The contract, titled "GB-London: UX Research Tool," falls within the software package and information systems industry category, with an estimated contract value of £146,950. The contract period begins on 3rd July 2021 and extends for four years, executed in yearly increments. This procurement was conducted via an open procedure, with the tender period having ended on 14th June 2021.

This opportunity is particularly well-suited for technology firms specialising in software development and user experience solutions. Successful bidders should ideally possess experience in building user testing tools that comply with stringent security and data protection regulations. With the increasing focus on digital platforms, businesses that can deliver innovative, stand-alone tools may find significant avenues for growth through participation in such tenders, especially those familiar with integrating design tools such as Adobe XD.

## Notice

FSCS wishes to competitively tender for software tool that will enable FSCS to run a variation of tests for the website and other digital platforms such as Verification Services platforms and FSCS logged-in area of the website (also known as claim journey). The maximum contract duration will be 4 years to be executed 12months at a time. The tool is expected to function as a stand-alone tool or software as a service confirming to FSCS security permissions and data protection regulations. The software will need to be able to take image files and urls for participants to test against. The software will not require access to any FSCS development environment or live/production environment. All tests should be accessible within the software, and participants are expected to execute the tests using images and urls provided where necessary. The urls provided will be generated from a design tool called Adobe XD enables interactive prototypes produced by a designer and allows it to be shared as a link. This link will be required to be accessible by the participants as part of conducting the tests. The images provided will be those created by a designer, and will be in uploaded onto the software platform as any image format (jpg, png, gif etc). Additional information: Please note that the estimated contract value over the life of the contract is below the current Find a Tender Threshold (PS189,330). Therefore the process was undertaken as sub-threshold.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a6d80d62-9c58-4ecb-90cf-f454b4806730 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2021 |
| Submission deadline | 13 Jun 2021 |
| Future notice date | Not specified |
| Award date | 13 Jun 2021 |
| Contract period | 2 Jul 2021 - 2 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £146,950 |
| Lots value | Not specified |
| Awards value | £146,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | USERZOOM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Jun 2021 at 09:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a6d80d62-9c58-4ecb-90cf-f454b4806730

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a6d80d62-9c58-4ecb-90cf-f454b4806730
  18th June 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=603691008
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-aff1c5b9-2859-4f54-9972-7399892c5448. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-aff1c5b9-2859-4f54-9972-7399892c5448.json.