---
title: "HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2021-2023"
ocid: "ocds-b5fd17-b008f8f9-0f35-4e1d-a441-880ca7270fdd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b008f8f9-0f35-4e1d-a441-880ca7270fdd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b008f8f9-0f35-4e1d-a441-880ca7270fdd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b008f8f9-0f35-4e1d-a441-880ca7270fdd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-10-22"
---

# HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2021-2023

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-b008f8f9-0f35-4e1d-a441-880ca7270fdd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b008f8f9-0f35-4e1d-a441-880ca7270fdd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b008f8f9-0f35-4e1d-a441-880ca7270fdd.json)

## Summary

The procurement process titled "HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2021-2023" is managed by HM Revenue & Customs (HMRC), located in Salford, England. This process falls under the "Research and development services and related consultancy services" category and has a total contract value of £1,150,000. The procurement method is selective, via a call-off from a dynamic purchasing system, and the tender period ended on 22 March 2021. The contract commenced on 23 April 2021 and is set to conclude on 30 June 2024.

This contract presents significant opportunities for small and medium-sized enterprises (SMEs) in the research and consultancy sector, particularly those offering survey services and data analysis. Companies with expertise in customer insights, market research, and stakeholder engagement would find themselves well-suited to compete for similar tenders in the future, fostering potential growth and collaboration within the public procurement landscape.

## Notice

HM Revenue & Customs (HMRC) requires the Supplier to undertake the HMRC Customer Survey 2021, covering individuals, small businesses and financial agents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7dea2ffc-1633-4480-96ee-f71b361f9444 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2021 |
| Submission deadline | 22 Mar 2021 |
| Future notice date | Not specified |
| Award date | 22 Apr 2021 |
| Contract period | 22 Apr 2021 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £950,000 |
| Lots value | Not specified |
| Awards value | £1,150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 22 Oct 2021 at 11:28 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7dea2ffc-1633-4480-96ee-f71b361f9444
- 11 Jun 2021 at 15:34 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7dea2ffc-1633-4480-96ee-f71b361f9444
- 11 Jun 2021 at 15:04 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7dea2ffc-1633-4480-96ee-f71b361f9444
- 11 Jun 2021 at 13:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7dea2ffc-1633-4480-96ee-f71b361f9444

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7dea2ffc-1633-4480-96ee-f71b361f9444
  22nd October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e6f7963a-23a7-4a36-a6d5-1e32531937c9
  Letter of Appointment
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8a49af5a-8216-4144-87c0-47ebe036cfff
  Contract Terms and Conditions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/785cc4dc-76b8-494c-a238-c58e2f8ab61c
  Letter of Appointment
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/04807287-c09c-4b4a-9fe3-3885b9fe1bbc
  Contract Terms
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b953e576-3587-46a8-8154-33602d0cda58
  Letter of Appointment
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/51beec5c-92fc-49d7-92f4-cd9881934978
  Letter of Appointment

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b008f8f9-0f35-4e1d-a441-880ca7270fdd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b008f8f9-0f35-4e1d-a441-880ca7270fdd.json.