---
title: "Library Customer Self Service- Kiosks and RFID Provision"
ocid: "ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KENT COUNTY COUNCIL"
published: "2025-03-25"
---

# Library Customer Self Service- Kiosks and RFID Provision

Buyer: KENT COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca

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## Summary

Kent County Council has awarded a contract for the provision of new Library Customer Self Service kiosks and RFID systems. The contract, valued at £513,720, falls under the industry category of office and computing machinery, equipment, and supplies. It involves the replacement of 110 existing kiosks with 88 upgraded units across Kent library sites. These kiosks will facilitate payment via multiple methods including coin, notes, credit/debit, and contactless. The procurement process, which utilized a selective call-off from a framework agreement, reached the award update stage on 16 December 2024, with Bibliotheca Ltd named as the supplier. The contract period spans from 6 January 2025 to 6 January 2032.

This tender offers significant opportunities for businesses specializing in office and computing machinery, especially those that provide innovative self-service solutions and RFID technology. Small and medium enterprises (SMEs) are particularly suited to compete for such tenders in future procurements. By developing and supplying advanced self-service kiosks, businesses can support public libraries in enhancing customer experience, improving efficiency, and embracing cashless payment systems, thereby driving greater customer satisfaction and operational savings.

## Notice

Kent Libraries currently use 110 kiosks across 40 library sites. The Kiosks are used for issue, return and renewal of items, via Radio Frequency Identification (RFID) coding tags. 23 of the 110 kiosks also provide chip and pin and contactless payment for library services and provide access to Netloan, which allows users to book onto public access PCs and release printing. All of this was introduced to make things easier for customers to complete basic transactions, reduce queues at staff desks, give staff more time to focus on customer engagement and when introduced in 2016 enabled the service to reduce staffing levels and achieve MTFP savings. Due to the current kiosks coming near to end of life, upgraded kiosks are required. Kent County Council requires the following: - A revised and reduced number of 88 Self-Service Kiosks with facility to take payment via coin, notes, credit/debit and contactless, - The new kiosks will be implemented across Kent libraries using a phased approach. - The chosen solution must comply with the following: * To comply with KCC ICT systems security requirements, any solution must be PCI-DSS (credit card) and PAD-DSS (RFID device) compliant. * Hold ISO/IEC 27001 - Information Security Management accreditation. - The disposal of the current 110 outdated kiosks.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d628c4f-d0ed-49f8-b218-b3022e340c34 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2025 |
| Submission deadline | 15 Dec 2023 |
| Future notice date | Not specified |
| Award date | 16 Dec 2024 |
| Contract period | 6 Jan 2025 - 6 Jan 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £513,720 |
| Lots value | Not specified |
| Awards value | £513,720 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COUNTY COUNCIL |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME14 1XQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Penenden Heath |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BIBLIOTHECA |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

## Release History

- 25 Mar 2025 at 16:11 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d628c4f-d0ed-49f8-b218-b3022e340c34

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d628c4f-d0ed-49f8-b218-b3022e340c34
  25th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca.json.