---
title: "Service Application Delivery for Customer Insights Platform"
ocid: "ocds-b5fd17-b046c13c-b2eb-48ce-a527-8f3f9cd2ca2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b046c13c-b2eb-48ce-a527-8f3f9cd2ca2e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b046c13c-b2eb-48ce-a527-8f3f9cd2ca2e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b046c13c-b2eb-48ce-a527-8f3f9cd2ca2e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-02-15"
---

# Service Application Delivery for Customer Insights Platform

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-b046c13c-b2eb-48ce-a527-8f3f9cd2ca2e

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## Summary

The HM Revenue & Customs has awarded a contract for the provision of services under the title "Service Application Delivery for Customer Insights Platform". The procurement was conducted using the Crown Commercial Services framework agreement. The contract is valued at £6,700,000 GBP and has a duration of 12 months with a possibility of extension. The procurement method involved was selective, with the tender period closing on 25th November 2022 and the contract period starting on 30th January 2023 and ending on 29th January 2024. The contractor, Equal Experts Limited, is a large-scale entity based in England.

This tender presents an opportunity for businesses specialised in IT services, consulting, software development, and Internet support to engage with HM Revenue & Customs. The contract is suitable for SMEs and involves building, running, maintaining, and optimizing live services for the customer insight platform. Businesses interested in providing these services within the IT industry may find this tender particularly relevant for their growth and expansion strategies.

## Notice

The provision of services to be provided to HMRC under this Call-Off Contract is to build, run, maintain and optimise HMRC Customer Insight Platform live services, including high availability transaction monitoring. This Call-Off has been awarded using Crown Commercial Services (CCS), Digital Outcomes and Specialists 5 (RM1043.7) Framework Agreement. The contract term is 12 months and includes the option to extend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/661a3c9b-3f87-4155-9cf3-4c52368bb755 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2023 |
| Submission deadline | 25 Nov 2022 |
| Future notice date | Not specified |
| Award date | 30 Jan 2023 |
| Contract period | 30 Jan 2023 - 29 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,700,000 |
| Lots value | Not specified |
| Awards value | £6,700,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EQUAL EXPERTS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Feb 2023 at 13:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/661a3c9b-3f87-4155-9cf3-4c52368bb755

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/661a3c9b-3f87-4155-9cf3-4c52368bb755
  15th February 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/43dc389e-eaf4-4b7e-afd8-fa3a167d66b1
  Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b046c13c-b2eb-48ce-a527-8f3f9cd2ca2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b046c13c-b2eb-48ce-a527-8f3f9cd2ca2e.json.