---
title: "IT Service Management Tool"
ocid: "ocds-b5fd17-b0590e88-cbee-43d0-a624-4f04cef3b521"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0590e88-cbee-43d0-a624-4f04cef3b521"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b0590e88-cbee-43d0-a624-4f04cef3b521.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b0590e88-cbee-43d0-a624-4f04cef3b521.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "London Borough of Enfield"
published: "2026-10-20"
---

# IT Service Management Tool

Buyer: London Borough of Enfield  
Current stage: Award  
OCID: ocds-b5fd17-b0590e88-cbee-43d0-a624-4f04cef3b521

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## Summary

The London Borough of Enfield procured IT service management software, classified as a software package and information system. The requirement is for software supporting the council’s IT service management. Delivery is in London. The awarded supplier is Halo Service Solutions Ltd.

The procurement is complete and was awarded to Halo Service Solutions Ltd on 24 September 2026. The contract value is £311,280, with a contract period from 25 September 2026 to 24 September 2029. The council used a direct award under the G-Cloud 14 framework. The stated tender submission deadline was 18 September 2026. The procurement was categorised as a services requirement, and the available award information identifies the selected supplier and contract value.

This award shows demand from the London Borough of Enfield for IT service management software, delivered through a G-Cloud framework direct award. Suppliers serving local authorities with IT service management software and the ability to supply through this framework route are the closest fit when this requirement returns to market. The selected supplier provides evidence of the kind of provider the council chose for this software requirement.

## Notice

Award of contract for the provision of IT Services Management Software. Awarded as a direct award under GCloud 14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6927f784-5d25-4a90-adc4-a5607c1f0add |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Sep 2026 |
| Contract period | 25 Sep 2026 - 24 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £311,280 |
| Lots value | Not specified |
| Awards value | £311,280 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Enfield |
| Locality | ENFIELD |
| Postcode area | Enfield |
| Postcode | EN1 3ES |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI54 Enfield |
| Local authority | Enfield |
| Electoral ward | Town |
| Westminster constituency | Enfield North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Halo Service Solutions Ltd |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Oct 2026 at 16:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6927f784-5d25-4a90-adc4-a5607c1f0add

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6927f784-5d25-4a90-adc4-a5607c1f0add
  20th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0590e88-cbee-43d0-a624-4f04cef3b521. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b0590e88-cbee-43d0-a624-4f04cef3b521.json.