---
title: "Customer Feedback and Insight Platform"
ocid: "ocds-b5fd17-b059fa6c-1fa4-4f3d-9304-15d63b443ac2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b059fa6c-1fa4-4f3d-9304-15d63b443ac2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b059fa6c-1fa4-4f3d-9304-15d63b443ac2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b059fa6c-1fa4-4f3d-9304-15d63b443ac2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HAMMERSMITH & FULHAM"
published: "2026-04-17"
---

# Customer Feedback and Insight Platform

Buyer: LONDON BOROUGH OF HAMMERSMITH & FULHAM  
Current stage: Award  
OCID: ocds-b5fd17-b059fa6c-1fa4-4f3d-9304-15d63b443ac2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b059fa6c-1fa4-4f3d-9304-15d63b443ac2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b059fa6c-1fa4-4f3d-9304-15d63b443ac2.json)

## Summary

The London Borough of Hammersmith & Fulham is overseeing an award process for a procurement titled "Customer Feedback and Insight Platform," classified under IT services: consulting, software development, Internet and support. The procurement aims to enhance customer feedback and insights through a platform, ultimately benefitting the public services within the borough. This procurement, conducted through a selective method involving a call-off from a framework agreement, has reached the award stage, with key dates including the tender period concluding on 8th August 2025, and the contract period running from 11th August 2025 to 10th August 2027. The location for service delivery is London, United Kingdom, with a procurement value of £34,960 GBP.

This tender offers significant growth potential for businesses specialising in IT services with a focus on consultancy, software development, Internet, and support, particularly those that can provide a robust customer feedback platform. Although ROL Solutions Limited, a large enterprise, has been awarded the contract, there is still an opportunity for other businesses to engage in similar procurement opportunities for ongoing public sector projects. The procurement might particularly suit businesses that are equipped to deliver quality, innovative IT solutions within a demanding urban environment like London.

## Notice

Customer Feedback and Insight Platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d654ed9a-9f64-44d2-a555-4e508731eea4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2026 |
| Submission deadline | 8 Aug 2025 |
| Future notice date | Not specified |
| Award date | 7 Aug 2025 |
| Contract period | 10 Aug 2025 - 10 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,960 |
| Lots value | Not specified |
| Awards value | £34,960 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HAMMERSMITH & FULHAM |
| Locality | LONDON |
| Post town | West London |
| Postcode | W6 9JU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | Hammersmith Broadway |
| Westminster constituency | Hammersmith and Chiswick |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Apr 2026 at 15:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d654ed9a-9f64-44d2-a555-4e508731eea4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d654ed9a-9f64-44d2-a555-4e508731eea4
  17th April 2026 - Awarded contract notice on Contracts Finder
- http://www.capitalesourcing.com
  Customer Feedback and Insight Platform

## Notice URLs

- https://www.lbhf.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b059fa6c-1fa4-4f3d-9304-15d63b443ac2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b059fa6c-1fa4-4f3d-9304-15d63b443ac2.json.