--- title: "Pre-Market Engagement: Contact Centre and Telephony Solutions" ocid: "ocds-b5fd17-b06897e8-aeed-450b-8696-c944dca980a1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b06897e8-aeed-450b-8696-c944dca980a1" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b06897e8-aeed-450b-8696-c944dca980a1.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b06897e8-aeed-450b-8696-c944dca980a1.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NOTTINGHAMSHIRE COUNTY COUNCIL" published: "2021-11-08" --- # Pre-Market Engagement: Contact Centre and Telephony Solutions Buyer: NOTTINGHAMSHIRE COUNTY COUNCIL Current stage: Planning OCID: ocds-b5fd17-b06897e8-aeed-450b-8696-c944dca980a1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b06897e8-aeed-450b-8696-c944dca980a1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b06897e8-aeed-450b-8696-c944dca980a1.json) ## Summary The Nottinghamshire County Council is currently in the planning stage for a tender titled "Pre-Market Engagement: Contact Centre and Telephony Solutions." This opportunity falls under the telecommunications services industry category and pertains to the procurement of various telephony solutions, including contact centre services, SIP lines, and mobile data. The engagement period ends on 24th November 2021, with all expressions of interest required by 17:00 on the same date. Potential suppliers should note that the current annual budget for these services is approximately £1 million, and the council intends to procure a single Lot framework with one supplier. This tender offers a prime opportunity for telecommunications and software companies looking to expand their market presence, particularly those experienced in providing contact centre solutions and supporting software. Businesses that can demonstrate prior successes in similar projects through detailed case studies, showcasing their capability to meet the Council's requirements, would be particularly well-suited to participate in this procurement process. Both small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to express interest. ## Notice The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions Nottinghamshire County Council (the Council) has various telephony contracts which are due to expire over the next 2 years including the following: * Contact Centre solution - supplier Rostrvm * SIP Lines and Calls - supplier VirginMedia * BT lines and calls -Daisy * Mobile Voice and Data - supplier EE * Call logging/ management software - supplier various In addition to the above the Council is looking at the following * PCI compliant solution for taking payments over the phone * Moving to Microsoft Teams which is currently used for internal calls but Skype for business is used for external calls. * Moving smaller sites from individual telephony systems to the corporate solution It is currently envisaged that the procurement will be done as a single Lot framework with a single supplier. Current revenue budget per annum for the above is approximately PS1 million. This is provided for information only Suppliers are invited to express an interest in this opportunity and submit a short case study on where they have delivered similar solutions. The case study should include contact details for the Customer the contract was/ is with, contract dates, contract value and a description of what was delivered and how it matches our requirements. All expressions of interest must be submitted by 24th November at 17:00. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e74ac55c-796b-4665-80be-7251dfc4f023 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Nov 2021 | | Submission deadline | Not specified | | Future notice date | 24 Nov 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NOTTINGHAMSHIRE COUNTY COUNCIL | | Locality | NOTTINGHAMSHIRE | | Post town | Nottingham | | Postcode | NG2 7QP | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF16 South Nottinghamshire | | Local authority | Rushcliffe | | Electoral ward | Trent Bridge | | Westminster constituency | Rushcliffe | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 64 - Postal and telecommunications services ### Codes - 48500000 - Communication and multimedia software package - 64200000 - Telecommunications services ## Release History - 8 Nov 2021 at 10:59 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/e74ac55c-796b-4665-80be-7251dfc4f023 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e74ac55c-796b-4665-80be-7251dfc4f023 8th November 2021 - Early engagement notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=117c5acb-8040-ec11-810e-005056b64545 Advert ## Notice URLs - http://www.nottinghamshire.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b06897e8-aeed-450b-8696-c944dca980a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b06897e8-aeed-450b-8696-c944dca980a1.json.