---
title: "D&T11021 - ServiceNow Enhancements & APM"
ocid: "ocds-b5fd17-b08375ac-ef14-455b-af5d-eb59cda012c1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b08375ac-ef14-455b-af5d-eb59cda012c1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b08375ac-ef14-455b-af5d-eb59cda012c1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b08375ac-ef14-455b-af5d-eb59cda012c1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK HEALTH SECURITY AGENCY"
published: "2024-04-09"
---

# D&T11021 - ServiceNow Enhancements & APM

Buyer: UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-b08375ac-ef14-455b-af5d-eb59cda012c1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b08375ac-ef14-455b-af5d-eb59cda012c1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b08375ac-ef14-455b-af5d-eb59cda012c1.json)

## Summary

The UK Health Security Agency has awarded a contract for the project titled "D&T11021 - ServiceNow Enhancements & APM" to CHANNEL 3 CONSULTING LTD. The procurement stage was completed, with the contract period running from December 1, 2023, to March 31, 2024. The procurement method used was selective, involving call-off from a framework agreement. The total contract value is £1,850,000.

This tender presents an opportunity for businesses in the information technology services industry to collaborate with the UK Health Security Agency by providing ServiceNow enhancements and APM services. Companies eligible to compete should have expertise in delivering key capabilities and roadmaps within the specified contract period. The project location is London, with the contract covering various territories including the British Oversea Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

## Notice

ServiceNow is a key strategic enabler for the agency as part of Technologies' wider offering for service. The current capability is unable to meet demand and scale delivery in a way that meets the changing needs of key programmes. This funding will build the fundamentals for underpinning the tool, building roadmaps and supporting the delivery of key capabilities over the remainder of the financial year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/875441c1-ef9b-4163-b6bf-78b5f25e6d31 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2024 |
| Submission deadline | 17 Nov 2023 |
| Future notice date | Not specified |
| Award date | 1 Dec 2023 |
| Contract period | 1 Dec 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,850,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHANNEL 3 CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 9 Apr 2024 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/875441c1-ef9b-4163-b6bf-78b5f25e6d31
- 28 Dec 2023 at 14:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/42428c9d-bae7-40ce-a994-60c33fdf5c87

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/875441c1-ef9b-4163-b6bf-78b5f25e6d31
  9th April 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/42428c9d-bae7-40ce-a994-60c33fdf5c87
  28th December 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/42ee6968-099c-4aef-aace-2b68cee4ad9c
  Tech Services 3 Lot 1 Order Form C3 - UKHSA 271123 - fully signed_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/47ca897e-2f5c-47e6-82e7-d8921b697d08
  Tech Services 3 Lot 1 Order Form C3 - UKHSA 271123 - fully signed_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b08375ac-ef14-455b-af5d-eb59cda012c1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b08375ac-ef14-455b-af5d-eb59cda012c1.json.