---
title: "Customer Relationship Management (CRM) System for Lincolnshire Fire and Rescue (LFR)"
ocid: "ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LINCOLNSHIRE COUNTY COUNCIL"
published: "2026-01-20"
---

# Customer Relationship Management (CRM) System for Lincolnshire Fire and Rescue (LFR)

Buyer: LINCOLNSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b.json)

## Summary

The procurement process for the "Customer Relationship Management (CRM) System for Lincolnshire Fire and Rescue (LFR)" was led by Lincolnshire County Council and has reached the award stage. This process was in the industry category of software packages and information systems. The tender was a selective procurement method, specifically a call-off from a framework agreement, with significant dates including the tender period ending on 18th July 2025 and the contract set to run from 1st September 2025 to 31st August 2029. The location was primarily in the East Midlands, United Kingdom. The procurement was completed and awarded to Softcat Plc on 25th August 2025.

This tender offers substantial business growth opportunities for firms specialising in providing software solutions for public sector services, specifically those that can enhance mobile working, offer customisable formats, and improve reporting capabilities. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) were considered suitable for this opportunity, indicating a preference for inclusiveness and diversity in procurement. Businesses with expertise in CRM systems and those looking to expand into government contracts would particularly find this opportunity advantageous, with a contract duration spanning four years.

## Notice

Lincolnshire Fire and Rescue are looking to replace the current CRM system used primarily for Prevention and Protection functionality.The system should offer the following high level functionality;- mobile working- customisable format- enhanced reporting

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1730723b-9f05-4e6e-b70e-4d7d76661568 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2026 |
| Submission deadline | 18 Jul 2025 |
| Future notice date | Not specified |
| Award date | 24 Aug 2025 |
| Contract period | 31 Aug 2025 - 31 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LINCOLNSHIRE COUNTY COUNCIL |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN1 1YL |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Carholme |
| Westminster constituency | Lincoln |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Jan 2026 at 10:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1730723b-9f05-4e6e-b70e-4d7d76661568

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1730723b-9f05-4e6e-b70e-4d7d76661568
  20th January 2026 - Awarded contract notice on Contracts Finder
- https://app.panacea-software.com/lcc/
  Click above to Apply (link to e-procurement portal)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b.json.