---
title: "Call Handling for the Revenues and Benefits Partnership"
ocid: "ocds-b5fd17-b08db4b4-3547-49d8-86d2-926cf8041176"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b08db4b4-3547-49d8-86d2-926cf8041176"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b08db4b4-3547-49d8-86d2-926cf8041176.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b08db4b4-3547-49d8-86d2-926cf8041176.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST DORSET DISTRICT COUNCIL"
published: "2017-05-30"
---

# Call Handling for the Revenues and Benefits Partnership

Buyer: WEST DORSET DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b08db4b4-3547-49d8-86d2-926cf8041176

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b08db4b4-3547-49d8-86d2-926cf8041176)  
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## Summary

The procurement process involves the direct award of a contract for "Call Handling for the Revenues and Benefits Partnership" by West Dorset District Council. This initiative is aimed at renewing call handling software that has been implemented across various teams within the council. The contract, valued at £35,310, falls under the industry category of Telephone and Data Transmission Services (CPV code 64210000) and is located in the South West region of England. The tender period concluded on 25 May 2017, with the contract duration set from 26 May 2017 to 25 May 2018.

This tender presents a valuable opportunity for businesses specialising in telecommunications and software services, particularly those that can provide innovative call handling solutions. Companies with experience in public sector contracts and those capable of effectively supporting local government needs would be well-suited to participate in similar future tenders. The partnership between West Dorset District Council and its partner councils opens the door for competitive bids from established firms in the relevant industry.

## Notice

Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and Purbeck District Council (Revenues and Benefits Partnership). Direct awarded using the G cloud 8 Framework, service id 7471 1704 4815 2834. G-Cloud 8 will be replaced by G-Cloud 9 during May 2017.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/304558fa-5ad2-4afe-a554-2788d417c7a2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2017 |
| Submission deadline | 25 May 2017 |
| Future notice date | Not specified |
| Award date | 24 May 2017 |
| Contract period | 25 May 2017 - 25 May 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,310 |
| Lots value | Not specified |
| Awards value | £35,310 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST DORSET DISTRICT COUNCIL |
| Locality | DORCHESTER |
| Post town | Dorchester |
| Postcode | DT1 1UZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK64 Dorset |
| Local authority | Dorset |
| Electoral ward | Dorchester West |
| Westminster constituency | West Dorset |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORM 360 |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64210000 - Telephone and data transmission services

## Release History

- 30 May 2017 at 12:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/304558fa-5ad2-4afe-a554-2788d417c7a2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/304558fa-5ad2-4afe-a554-2788d417c7a2
  30th May 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b08db4b4-3547-49d8-86d2-926cf8041176. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b08db4b4-3547-49d8-86d2-926cf8041176.json.