--- title: "South Norfolk Council: Customer Relation Management Software Package" ocid: "ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143.json" source: "Contracts Finder" current_stage: "Tender" buyer: "EAST SUFFOLK COUNCIL" published: "2024-11-01" --- # South Norfolk Council: Customer Relation Management Software Package Buyer: EAST SUFFOLK COUNCIL Current stage: Tender OCID: ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143.json) ## Summary South Norfolk Council, in collaboration with Broadland District Council and procurement support from East Suffolk Council, is seeking bids for a Customer Relation Management (CRM) Software Package. This tender is for a cloud-based customer experience platform aimed at improving service efficiency amidst economic challenges. The primary industry category is "Industry specific software development services" (CPV 72212100), with additional classifications related to contact management, transaction-processing, and platform interconnectivity. The tender, currently in the active stage, has a procurement method described as a "selective competitive procedure with negotiation". The contract will commence on 30 April 2025 and run through to 29 April 2032, including possible extensions. Bids must be submitted by 12:00 PM on 2 December 2024, and the location specified is Norwich, East of England. This tender offers significant growth opportunities for software development firms specialising in CRM, contact management, and digital transaction processing. It is particularly well-suited for small and medium-sized enterprises (SMEs) looking to expand their footprint in the public sector. The contract’s duration and potential extensions provide a long-term engagement that can offer stable revenue streams and opportunities for further collaborative innovations. Participation in this tender could also enhance a firm's portfolio and reputation by partnering with notable public entities like South Norfolk and Broadland District Councils. ## Notice South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council. Additional information: The tender documentation is free to access on the following link. https://in-tendhost.co.uk/eastsuffolk Delivery Notes The contract period will be between April 2025 and April 2030 (5 years) with additional optional extensions of 2 years (5+1+1 in total). Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6d0ad023-4fff-432e-b612-904bcbb085db | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Nov 2024 | | Submission deadline | 2 Dec 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Apr 2025 - 29 Apr 2032 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | EAST SUFFOLK COUNCIL | | Locality | NORFOLK, | | Post town | Norwich | | Postcode | NR7 0WF | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Broadland | | Electoral ward | Brundall | | Westminster constituency | Broadland and Fakenham | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48100000 - Industry specific software package - 48217000 - Transaction-processing software package - 48219300 - Administration software package - 48333000 - Contact management software package - 48445000 - Customer Relation Management software package - 72212100 - Industry specific software development services - 72212211 - Platform interconnectivity software development services - 72212445 - Customer Relation Management software development services ## Release History - 1 Nov 2024 at 13:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6d0ad023-4fff-432e-b612-904bcbb085db ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6d0ad023-4fff-432e-b612-904bcbb085db 1st November 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/eastsuffolk/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/eastsuffolk - https://www.southnorfolkandbroadland.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143.json.