---
title: "23_04_03 Language Services"
ocid: "ocds-b5fd17-b09d89c3-14a9-4843-a764-372ef0e84c14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b09d89c3-14a9-4843-a764-372ef0e84c14"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b09d89c3-14a9-4843-a764-372ef0e84c14.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b09d89c3-14a9-4843-a764-372ef0e84c14.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2024-03-21"
---

# 23_04_03 Language Services

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-b09d89c3-14a9-4843-a764-372ef0e84c14

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## Summary

The NHS Business Services Authority has awarded a contract for language services to DA Languages Ltd. The procurement process involved a selective procurement method where the contract value was £455,755.23 GBP. The contract period will be from 23/03/2024 until 22/03/2028. The services required include telephone, written, and face-to-face translation services to cater to the needs of NHSBSA staff and customers. The contract was awarded on 15th March 2024, and the tender period ended on 1st December 2023.

This tender for language services presents business growth opportunities for companies specializing in translation services, especially those with expertise in telephone interpreting, written translations, and face-to-face interpretation like British Sign Language. The contract duration provides a stable revenue stream for the successful bidder over the four-year period, offering a chance to establish a long-term partnership with the NHS Business Services Authority. Businesses with experience in providing language solutions in the health sector are well-suited to compete for this contract and expand their service offerings.

## Notice

This contract is for the provision of a range of language services to all NHSBSA staff and services. The overarching requirement and objective is to provide translation services for our customers and other users. The primary requirement is for telephone translations however there is also a need for written and face to face translation on an ad-hoc basis. Key outputs and deliverables are: - To provide a professional on demand telephone translation service with the ability to hold a three-way conversation with NHSBSA contact centre agents and our customers during our contact centre opening hours. - To provide written translation for correspondence received from customers by post and by email to meet the agreed response times to customers. - To translate written correspondence from the NHSBSA in the form of letters, forms or online information where necessary into other languages or formats such as braille. - To provide face to face translation such as British Sign Language for job applicants during the recruitment process and for members of the public during user research. This contract period will be from 23/03/2024 until 22/03/2028.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a67bab10-99cf-46a8-b73d-666da9300a2d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Mar 2024 |
| Submission deadline | 1 Dec 2023 |
| Future notice date | Not specified |
| Award date | 15 Mar 2024 |
| Contract period | 23 Mar 2024 - 22 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £455,755 |
| Lots value | Not specified |
| Awards value | £455,755 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DA LANGUAGES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79530000 - Translation services
- 85100000 - Health services
- 85140000 - Miscellaneous health services

## Release History

- 21 Mar 2024 at 14:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a67bab10-99cf-46a8-b73d-666da9300a2d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a67bab10-99cf-46a8-b73d-666da9300a2d
  21st March 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b967c811-452d-400a-98b5-40fd269eaf3e
  Language Services Contract Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b09d89c3-14a9-4843-a764-372ef0e84c14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b09d89c3-14a9-4843-a764-372ef0e84c14.json.