---
title: "Customer Portal Platform Provision and Implementation"
ocid: "ocds-b5fd17-b0a0f902-d0be-468c-a6c7-a3da519c64d4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0a0f902-d0be-468c-a6c7-a3da519c64d4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b0a0f902-d0be-468c-a6c7-a3da519c64d4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b0a0f902-d0be-468c-a6c7-a3da519c64d4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SWAN HOUSING ASSOCIATION LTD"
published: "2019-03-18"
---

# Customer Portal Platform Provision and Implementation

Buyer: SWAN HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-b5fd17-b0a0f902-d0be-468c-a6c7-a3da519c64d4

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## Summary

The procurement process involves Swan Housing Association Ltd, which is based in Billericay, England. They are seeking to implement a Customer Portal Platform, a hosted solution that will integrate with their Civica Cx housing management system. This tender falls within the IT services and software package industry categories and is currently at the Award stage, with a contract value of £156,375. The contract commenced on 1st January 2019 and is set to conclude on 31st December 2019. The open procurement method was employed for this tender, which had a submission deadline of 1st January 2019.

This tender presents an excellent opportunity for businesses specialising in IT services and software development, particularly those with experience in creating integrated customer platforms. Small and medium-sized enterprises (SMEs) may find this tender especially suitable, allowing them to expand their capabilities and establish partnerships with Swan Housing Association Ltd. Companies that are adept at cloud solutions and have a track record of delivering customer-facing platforms will be well-positioned to compete for such contracts.

## Notice

The provision of a "Customer Portal." This must comprise a hosted platform which will integrate with Civica Cx housing management system via web services and provide various services to Swan's customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1280e2fb-602c-4992-b04b-7efd8c42e3d4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2019 |
| Submission deadline | 1 Jan 2019 |
| Future notice date | Not specified |
| Award date | 1 Jan 2019 |
| Contract period | 1 Jan 2019 - 31 Dec 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £156,375 |
| Lots value | Not specified |
| Awards value | £156,375 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SWAN HOUSING ASSOCIATION LTD |
| Locality | BILLERICAY |
| Post town | Chelmsford |
| Postcode | CM12 9XY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | Billericay East |
| Westminster constituency | Basildon and Billericay |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALLNET |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Mar 2019 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1280e2fb-602c-4992-b04b-7efd8c42e3d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1280e2fb-602c-4992-b04b-7efd8c42e3d4
  18th March 2019 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAR156784
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.swan.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0a0f902-d0be-468c-a6c7-a3da519c64d4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b0a0f902-d0be-468c-a6c7-a3da519c64d4.json.