---
title: "Digital Customer Experience Platform"
ocid: "ocds-b5fd17-b0dea826-517d-48cd-b5e4-ad020d0d33e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0dea826-517d-48cd-b5e4-ad020d0d33e7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b0dea826-517d-48cd-b5e4-ad020d0d33e7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b0dea826-517d-48cd-b5e4-ad020d0d33e7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOMERSET COUNTY COUNCIL"
published: "2020-04-27"
---

# Digital Customer Experience Platform

Buyer: SOMERSET COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b0dea826-517d-48cd-b5e4-ad020d0d33e7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0dea826-517d-48cd-b5e4-ad020d0d33e7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b0dea826-517d-48cd-b5e4-ad020d0d33e7.json)

## Summary

The procurement process concerns a contract with Somerset County Council for a Digital Customer Experience Platform. This contract, valued at £400,000, falls under the software package and information systems category and was awarded as part of a selective procurement method through a framework agreement. The contract period is set to run from 6th February 2020 to 5th February 2022, with the award announced on 4th February 2020 and published on 27th April 2020. The services will be delivered in the South West region of the United Kingdom.

This tender provides significant opportunities for businesses specialising in digital experience platforms, particularly those well-versed in enhancing online customer interactions. Companies that can demonstrate expertise in software solutions and customer experience strategy would be well-positioned to engage with Somerset County Council in future contracts, especially small and medium-sized enterprises that can contribute innovative solutions tailored to local governmental needs.

## Notice

A Digital Experience Platform (DXP) providing the technology to fully enable online digital customer interactions and to improve customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f65f217a-1f8a-4cb5-a6ad-e18f2633172f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2020 |
| Submission deadline | 3 Feb 2020 |
| Future notice date | Not specified |
| Award date | 4 Feb 2020 |
| Contract period | 6 Feb 2020 - 5 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | £400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNTY COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOSS INTERACTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Apr 2020 at 07:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f65f217a-1f8a-4cb5-a6ad-e18f2633172f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f65f217a-1f8a-4cb5-a6ad-e18f2633172f
  27th April 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0dea826-517d-48cd-b5e4-ad020d0d33e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b0dea826-517d-48cd-b5e4-ad020d0d33e7.json.