---
title: "User Experience Monitoring"
ocid: "ocds-b5fd17-b0f4a357-3a6b-490b-8c1b-8163921994c6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0f4a357-3a6b-490b-8c1b-8163921994c6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b0f4a357-3a6b-490b-8c1b-8163921994c6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b0f4a357-3a6b-490b-8c1b-8163921994c6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2026-02-16"
---

# User Experience Monitoring

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-b0f4a357-3a6b-490b-8c1b-8163921994c6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0f4a357-3a6b-490b-8c1b-8163921994c6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b0f4a357-3a6b-490b-8c1b-8163921994c6.json)

## Summary

The procurement process under consideration involves the Student Loans Company Limited, situated in Glasgow, Scotland, who are seeking services related to "User Experience Monitoring." This tender falls under the industry category of Software package and information systems, with specific emphasis on systems analysis and programming services. The procurement has reached the 'Award' stage, with the award to Specialist Computer Centres PLC published on 16th February 2026. The contract period begins on 11th February 2026 and concludes on 10th February 2028. The process was conducted using a selective method, specifically calling off from a framework agreement, which indicates a structured approach tailored for specific service acquisitions within the United Kingdom.

This tender presents substantial growth opportunities for businesses in the software and systems analysis sectors, provided they can adhere to the framework prerequisites and deliver high-quality service offerings. Companies specialising in employee engagement, application experience, and workplace experience monitoring, particularly those equipped with expertise in Nexthink Infinity Subscription services, are well-suited to compete for similar opportunities. Although the current procurement stage excludes SMEs and VCSEs, large-scale enterprises with robust operational capabilities and a presence in the UK can leverage such tenders to expand their market presence and portfolio within software services for government entities.

## Notice

Direct Award via G-Cloud 14 for 5000 licenses of the following: License acquired are as follows: Endpoint Workplace Experience -Nexthink Infinity Subscription Endpoint Application Experience -Nexthink Infinity Subscription Endpoint Employee Engagement -Nexthink Infinity Subscription

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/98c45521-5112-486d-9aa8-71a018689ae0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2026 |
| Submission deadline | 7 Feb 2026 |
| Future notice date | Not specified |
| Award date | 9 Feb 2026 |
| Contract period | 11 Feb 2026 - 10 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £232,750 |
| Lots value | Not specified |
| Awards value | £232,750 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPECIALIST COMPUTER CENTRES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72240000 - Systems analysis and programming services

## Release History

- 16 Feb 2026 at 15:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/98c45521-5112-486d-9aa8-71a018689ae0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/98c45521-5112-486d-9aa8-71a018689ae0
  16th February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0f4a357-3a6b-490b-8c1b-8163921994c6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b0f4a357-3a6b-490b-8c1b-8163921994c6.json.