---
title: "CRM Software Subscriptions, User Support and Technical Services"
ocid: "ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE PLANNING INSPECTORATE"
published: "2025-08-14"
---

# CRM Software Subscriptions, User Support and Technical Services

Buyer: THE PLANNING INSPECTORATE  
Current stage: Award  
OCID: ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a.json)

## Summary

The Planning Inspectorate, headquartered in Bristol, England, has recently completed a procurement process for CRM Software Subscriptions, User Support, and Technical Services. The contract was awarded through the G Cloud 14 framework, specifically Lot 2: Cloud Software and Lot 3: Cloud Support, to ensure effective use of the Zendesk Suite - Enterprise. The awarded contract, valued at £200,241, will span from 19th July 2025 to 18th July 2028, with the procurement falling under the industry category of contact management software services. The procurement method used was selective, through a call-off from a framework agreement, with the award stage commencing on 14th August 2025.

This tender presents lucrative opportunities for enterprises looking to expand in the technological service market, particularly those specialising in CRM and cloud solutions. Small and medium-sized enterprises (SMEs) are especially well-suited to compete for similar contracts, given the selective method employed by the contracting authority. Businesses focusing on providing robust user support and technical services alongside software solutions could significantly benefit from engaging in such procurement processes. This contract aligns with strategic growth in cloud computing services within the South West region of the United Kingdom, offering a platform for expansion in the governmental service sector.

## Notice

G Cloud 14 Call-Off Contract awarded via Lot 2: Cloud Software and Lot 3: Cloud Support to enable and support the Buyer to use Zendesk Suite - Enterprise effectively for the purpose it intends, through the supply of relevant subscriptions, user support and, as required, associated professional services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/78d6c67f-c1cb-4857-a2ba-dcd212774a3c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2025 |
| Submission deadline | 24 Jun 2025 |
| Future notice date | Not specified |
| Award date | 14 Jul 2025 |
| Contract period | 18 Jul 2025 - 18 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,241 |
| Lots value | Not specified |
| Awards value | £200,241 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PLANNING INSPECTORATE |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6PN |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROUTE 101 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48333000 - Contact management software package

## Release History

- 14 Aug 2025 at 11:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/78d6c67f-c1cb-4857-a2ba-dcd212774a3c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/78d6c67f-c1cb-4857-a2ba-dcd212774a3c
  14th August 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a.json.