--- title: "CPT/2064: IT/Software Solution for Customer Services" ocid: "ocds-b5fd17-b104663e-3e3e-45be-97e0-db9fef5a6efd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b104663e-3e3e-45be-97e0-db9fef5a6efd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b104663e-3e3e-45be-97e0-db9fef5a6efd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b104663e-3e3e-45be-97e0-db9fef5a6efd.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WANDSWORTH BOROUGH COUNCIL" published: "2018-06-25" --- # CPT/2064: IT/Software Solution for Customer Services Buyer: WANDSWORTH BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-b104663e-3e3e-45be-97e0-db9fef5a6efd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b104663e-3e3e-45be-97e0-db9fef5a6efd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b104663e-3e3e-45be-97e0-db9fef5a6efd.json) ## Summary The Wandsworth Borough Council is seeking suppliers for the procurement titled "CPT/2064: IT/Software Solution for Customer Services." This procurement falls within the software package and information systems industry and is located in London, UK. The procurement process is currently in the Tender stage, with an end date set for December 15, 2017. This project aims to create a unified IT/Software solution that will manage interactions between the Councils and their customers effectively. The contracting authority has identified that this opportunity may be suitable for small or medium enterprises (SMEs). This tender presents a significant opportunity for businesses specialising in IT and software solutions, particularly those with experience in customer service management systems. Companies that can provide innovative and efficient technology to enhance service delivery for local councils are well-suited to compete for this contract. This assessment is vital, as the selection of tenderers will solely depend on the pre-established criteria outlined in the procurement documentation. ## Notice Text to be corrected in the original notice: Place of text to be modified: Estimated date of dispatch of invitations to tender or to participate to selected candidates: Instead of: 08/01/2018 Read: 30/08/2018 Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. The London Borough of Richmond upon Thames and Wandsworth Borough Council are looking for suitable suppliers to provide them with an IT/Software Solution to facilitate the delivery of the Councils' services. The function of this combined system will be to manage interactions between the Councils and their customers including residents of both boroughs through a single platform and contact centre. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Jun 2018 | | Submission deadline | 15 Dec 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2019 - 30 Sep 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WANDSWORTH BOROUGH COUNCIL | | Locality | LONDON | | Post town | South West London | | Postcode | SW18 2PU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI34 Wandsworth | | Local authority | Wandsworth | | Electoral ward | Wandsworth Town | | Westminster constituency | Putney | | Delivery location | TLI London | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 25 Jun 2018 at 23:03 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 - 25 Jun 2018 at 23:03 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 - 25 Jun 2018 at 23:02 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 - 25 Jun 2018 at 23:02 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 - 24 Jun 2018 at 14:31 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 - 24 Jun 2018 at 14:31 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 - 24 Jun 2018 at 14:24 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 - 24 Jun 2018 at 14:21 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 - 14 Dec 2017 at 12:12 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 - 13 Nov 2017 at 13:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/03958de8-3550-42d0-8950-1b703d55a0c8 25th June 2018 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-package-and-information-systems./336A456U42 Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b104663e-3e3e-45be-97e0-db9fef5a6efd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b104663e-3e3e-45be-97e0-db9fef5a6efd.json.