--- title: "Local Healthwatch Service and Independent Complaints Advocacy (NHS Services)" ocid: "ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2.json" source: "Contracts Finder" current_stage: "Award" buyer: "DORSET COUNCIL" published: "2024-04-09" --- # Local Healthwatch Service and Independent Complaints Advocacy (NHS Services) Buyer: DORSET COUNCIL Current stage: Award OCID: ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2.json) ## Summary The Dorset Council has initiated a tender for the provision of Local Healthwatch Service and Independent Complaints Advocacy (NHS Services) under the Light Touch Regime of the Public Contract Regulations 2015. The contracts are expected to start on May 1, 2024, for an initial period of 3 years with potential extensions. The procurement stage is in the award phase, with a tender deadline of January 26, 2024. The total contract value is GBP 1,548,880 for Social work services without accommodation, and the procurement method is an open procedure. This tender for Local Healthwatch and Independent Complaints Advocacy services by Dorset Council offers opportunities for small and medium-sized enterprises (SMEs) and Voluntary, Community, and Social Enterprise sector (VCSE) businesses in the services industry. Companies well-suited to compete in this tender would have experience in providing health advocacy services and supporting NHS-related complaints. The contract duration of up to 5 years provides stability for successful bidders to grow their businesses through long-term service provision. ## Notice This tender is being published under the Light Touch Regime of the Public Contract Regulations 2015. The Social Care and Health Act 2012 makes provision for a consumer champion for health and social care called Healthwatch. The Local Healthwatch is funded through the Department of Health Community Voices grant which is channelled through each Local Authority. The Act also makes provision for local authorities to make arrangements for the delivery of an Independent Complaints Advocacy Service (ICAS) in relation to their area for complaints relating to the provision of NHS health services. This service is also funded from the Department of Health's Community Voices grant. ICAS may be provided by the same provider as Local Healthwatch or by a different provider. In either situation Local Healthwatch will have to support individuals in accessing information and independent advocacy if they need to complain about NHS services. Bournemouth, Christchurch and Poole (BCP) Council and Dorset Council have pooled their funding, and wish to jointly commission the Local Healthwatch contract and ICAS contract. The contracts are expected to commence on 01 May 2024 for an initial period of 3 years and there will be two options to extend for 12 months each (subject to satisfactory performance) making a possible contract period of five years for each contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ee3dd170-415a-4cd7-813c-4f789230a154 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Apr 2024 | | Submission deadline | 26 Jan 2024 | | Future notice date | Not specified | | Award date | 8 Apr 2024 | | Contract period | 30 Apr 2024 - 30 Apr 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,548,880 | | Lots value | Not specified | | Awards value | £1,548,880 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DORSET COUNCIL | | Locality | DORCHESTER | | Post town | Dorchester | | Postcode | DT1 1XJ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK64 Dorset | | Local authority | Dorset | | Electoral ward | Dorchester West | | Westminster constituency | West Dorset | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 2 | | Supplier names | EVOLVING COMMUNITIES; THE ADVOCACY PEOPLE | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312000 - Social work services without accommodation ## Release History - 9 Apr 2024 at 12:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ee3dd170-415a-4cd7-813c-4f789230a154 - 8 Jan 2024 at 15:36 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/261391e5-cbc8-42f2-a1ba-1180290218b3 - 21 Dec 2023 at 12:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/769bb5fe-f28d-4c30-97fc-abfb64c1d2cc ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ee3dd170-415a-4cd7-813c-4f789230a154 9th April 2024 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/261391e5-cbc8-42f2-a1ba-1180290218b3 8th January 2024 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/769bb5fe-f28d-4c30-97fc-abfb64c1d2cc 21st December 2023 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.dorsetcouncil.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2.json.