---
title: "Low Code Customer Experience Platform (Cloud Based)"
ocid: "ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EU SUPPLY LIMITED"
published: "2024-09-12"
---

# Low Code Customer Experience Platform (Cloud Based)

Buyer: EU SUPPLY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2.json)

## Summary

The City of Doncaster Council has awarded a contract for a Low Code Customer Experience Platform (Cloud Based) as part of its Customer Experience Strategy 2023 - 2026. The procurement process, classified under IT services: consulting, software development, Internet and support (CPV: 72000000), sought to modernise the experience of Doncaster residents by increasing digital access and efficiency. Initiated in the tender stage, the contract was awarded on August 14, 2024, to Netcall Technology Limited for a total value of £2,500,000. The service will be operational from August 14, 2024, to August 14, 2029, and covers regions including the United Kingdom, British Overseas Territories, Channel Islands, and more.

This tender represents a significant opportunity for businesses specialising in cloud-based IT solutions and customer experience management. SMEs and voluntary, community and social enterprises (VCSEs) are particularly encouraged to participate, reflecting the Council's commitment to inclusivity and local economic growth. Businesses capable of delivering adaptive, low-code platforms that facilitate both Council and partner organisation operations are well-suited to compete, fostering innovation and expanding market reach through collaboration with a major public sector client like the City of Doncaster Council.

## Notice

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0308d4b9-72aa-4c18-9aba-02acc5339397 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Other |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2024 |
| Submission deadline | 30 Jun 2023 |
| Future notice date | Not specified |
| Award date | 13 Aug 2024 |
| Contract period | 14 Aug 2024 - 14 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | £2,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EU SUPPLY LIMITED |
| Additional buyers | CITY OF DONCASTER COUNCIL |
| Locality | DONCASTER |
| Post town | Doncaster |
| Postcode | DN1 3BU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE35 Doncaster |
| Local authority | Doncaster |
| Electoral ward | Town |
| Westminster constituency | Doncaster Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Sep 2024 at 10:10 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0308d4b9-72aa-4c18-9aba-02acc5339397
- 20 Aug 2024 at 16:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0308d4b9-72aa-4c18-9aba-02acc5339397

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0308d4b9-72aa-4c18-9aba-02acc5339397
  12th September 2024 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=40416&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104514
  User / Company

## Notice URLs

- https://www.doncaster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2.json.