---
title: "Customer Experience platform"
ocid: "ocds-b5fd17-b118b719-0487-4d1f-be69-41d5773210e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b118b719-0487-4d1f-be69-41d5773210e4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b118b719-0487-4d1f-be69-41d5773210e4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b118b719-0487-4d1f-be69-41d5773210e4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOMERSET COUNCIL"
published: "2024-02-16"
---

# Customer Experience platform

Buyer: SOMERSET COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b118b719-0487-4d1f-be69-41d5773210e4

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## Summary

The Somerset Council has awarded a contract for a Customer Experience platform. The contract value is £71,340 GBP, with a contract period from February 17, 2024, to February 16, 2025. The procurement method used was a direct award, and the tender period ended on February 15, 2024. The buying organisation is located in Taunton, England, and the procurement falls under the services industry category.

This tender presents an opportunity for businesses, especially small and medium enterprises (SMEs), to provide Internet and intranet software package services to Somerset Council. Businesses with expertise in customer experience platforms and software development are well-suited to compete for this contract. With the contract period spanning a year, successful bidders can establish a long-term partnership with the council, contributing to business growth and service delivery in the region.

## Notice

Customer Experience platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d89843e8-a130-4d13-9f3f-23278cce13a5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2024 |
| Submission deadline | 15 Feb 2024 |
| Future notice date | Not specified |
| Award date | 16 Feb 2024 |
| Contract period | 17 Feb 2024 - 16 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £71,340 |
| Lots value | Not specified |
| Awards value | £71,340 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOSS INTERACTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48220000 - Internet and intranet software package

## Release History

- 16 Feb 2024 at 11:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d89843e8-a130-4d13-9f3f-23278cce13a5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d89843e8-a130-4d13-9f3f-23278cce13a5
  16th February 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.supplyingthesouthwest.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b118b719-0487-4d1f-be69-41d5773210e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b118b719-0487-4d1f-be69-41d5773210e4.json.