---
title: "DUD - Tenant & Resident Satisfaction Survey for Housing Services - AWARD"
ocid: "ocds-b5fd17-b12572d0-3c94-4912-9b05-081a669db54a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b12572d0-3c94-4912-9b05-081a669db54a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b12572d0-3c94-4912-9b05-081a669db54a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b12572d0-3c94-4912-9b05-081a669db54a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BLACK COUNTRY BUSINESS"
published: "2017-12-14"
---

# DUD - Tenant & Resident Satisfaction Survey for Housing Services - AWARD

Buyer: BLACK COUNTRY BUSINESS  
Current stage: Award  
OCID: ocds-b5fd17-b12572d0-3c94-4912-9b05-081a669db54a

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## Summary

The procurement process involves Dudley Metropolitan Borough Council (Dudley MBC) seeking tenders for a Tenant and Resident Satisfaction Survey regarding its Housing Services. The contract, valued at £20,000, falls under the industry category of 'Customer satisfaction survey' and is located in Dudley, West Midlands. The tender has been awarded to Acuity Research & Practice, following an open procedure that concluded on 2nd October 2017. The contract period spans from 1st November 2017 until 31st March 2018. Key contacts include Lucy Robinson from Black Country Business, who can provide further information.

This tender represents an opportunity for businesses, particularly small and medium-sized enterprises (SMEs), to engage in local government contracts centred around service evaluation and improvement. Companies with expertise in conducting customer satisfaction surveys, data analysis, and service benchmarking will find this procurement particularly relevant. By participating in similar future tenders, businesses can strengthen their profiles and expand their market presence within the public sector.

## Notice

Dudley MBC is inviting tenders for Star (HouseMark) Tenants and Residents Satisfaction Survey for Dudley MBC's Housing Services. The purpose of this project is to carry out a satisfaction survey of tenants during 2017/18 to obtain information from our tenants about their assessment of the services we currently provide to identify areas for service improvement. The information derived from the survey is intended to meet the requirements for benchmarking in accordance with HouseMark 'Star' Satisfaction Survey.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/46d74029-e908-46b4-9bf5-5412652c4f40 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2017 |
| Submission deadline | 2 Oct 2017 |
| Future notice date | Not specified |
| Award date | 15 Nov 2017 |
| Contract period | 1 Nov 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLACK COUNTRY BUSINESS |
| Locality | WEST MIDLANDS |
| Post town | Dudley |
| Postcode | DY1 1HF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG36 Dudley |
| Local authority | Dudley |
| Electoral ward | St. James's |
| Westminster constituency | Dudley |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 14 Dec 2017 at 14:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/46d74029-e908-46b4-9bf5-5412652c4f40

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/46d74029-e908-46b4-9bf5-5412652c4f40
  14th December 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.dudley.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b12572d0-3c94-4912-9b05-081a669db54a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b12572d0-3c94-4912-9b05-081a669db54a.json.