--- title: "Contract Tender for a Service Complaint Adjudicator - legal services" ocid: "ocds-b5fd17-b12add63-c789-4e37-8a6f-179011f8134b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b12add63-c789-4e37-8a6f-179011f8134b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b12add63-c789-4e37-8a6f-179011f8134b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b12add63-c789-4e37-8a6f-179011f8134b.json" source: "Contracts Finder" current_stage: "Award" buyer: "LEGAL OMBUDSMAN" published: "2018-03-05" --- # Contract Tender for a Service Complaint Adjudicator - legal services Buyer: LEGAL OMBUDSMAN Current stage: Award OCID: ocds-b5fd17-b12add63-c789-4e37-8a6f-179011f8134b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b12add63-c789-4e37-8a6f-179011f8134b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b12add63-c789-4e37-8a6f-179011f8134b.json) ## Summary The LEGAL OMBUDSMAN is seeking a Service Complaint Adjudicator to provide legal services under a contract titled "Contract Tender for a Service Complaint Adjudicator." The tender relates to the legal services industry and will be situated in the West Midlands, United Kingdom. The contract is set to commence on 1 April 2018 and will last for one year, with an option to extend for an additional two years. Bidders must submit their proposals by the deadline of 4 December 2017, with a budget of £14,000 for the service. This is an open procurement method which allows various suppliers to participate. This tender presents a valuable opportunity for businesses in the legal services sector, particularly small and medium-sized enterprises (SMEs) that offer complaint resolution or adjudication services. Companies with experience in legal complaint handling, investigations, or related consultancy services would be particularly well-suited to submit their proposals. Engaging with the LEGAL OMBUDSMAN can enhance business visibility and foster growth through collaboration in providing independent and effective consumer complaint resolution mechanisms. ## Notice The Office for Legal Complaints (OLC) operates the complaints scheme set up under the Legal Services Act 2007 (primarily Part 6) which provides a free, independent service to consumers looking for help with legal and claims management service complaints at second tier, the first tier being the professional service provider. The current service complaints policy is on our website and is currently under review. We aim to resolve complaints about our service internally. This is done by case team leaders at stage 1. If the customer (consumer or professional service provider) is not satisfied with the response the complaint progresses to stage 2 and is dealt with by a senior member of staff. If customers remain dissatisfied with that response the compliance team, who administer the service complaints process, forward the complaint to the Service Complaints Adjudicator (SCA). The nature of the work to be provided by the SCA is set out in the service complaints policy and how it is provided is set out in the terms and conditions of the contract. The SCA will perform an investigation, review and report recommendations to the OLC in line with the current policy The contract will be for a one year period with an option to extend up to a further two years and to commence 1 April 2018. The proposed contract terms are set out as an appendix to this tender. Bidders who wish to amend or contract using different or amended terms must indicate this as part of their tender submissions although OLC reserves the right not to agree to them. Submissions should be made according to the guidelines and requirements included in the Invitation to Tender document attached to this proposal. An error in CPU code reporting from the EU means that the industry shows incorrectly as construction. This is not a error that we can correct. Please be aware that we are a part of the legal services industry. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bca1f048-f8c9-4645-bf59-e6e9c5e8687b | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Mar 2018 | | Submission deadline | 4 Dec 2017 | | Future notice date | Not specified | | Award date | 29 Jan 2018 | | Contract period | 31 Mar 2018 - 31 Mar 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £14,000 | | Lots value | Not specified | | Awards value | £14,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEGAL OMBUDSMAN | | Locality | WOLVERHAMPTON | | Post town | Wolverhampton | | Postcode | WV1 9WJ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG39 Wolverhampton | | Local authority | Wolverhampton | | Electoral ward | Heath Town | | Westminster constituency | Wolverhampton North East | | Delivery location | TLG West Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CLAIRE EVANS | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 5 Mar 2018 at 15:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bca1f048-f8c9-4645-bf59-e6e9c5e8687b - 14 Nov 2017 at 09:16 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/25e544bf-6225-4685-b709-5bf225ef105d - 8 Nov 2017 at 11:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/25e544bf-6225-4685-b709-5bf225ef105d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/bca1f048-f8c9-4645-bf59-e6e9c5e8687b 5th March 2018 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/25e544bf-6225-4685-b709-5bf225ef105d 14th November 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5b68a46f-aef1-47ca-a8c6-022f1e03cda9 invitation to tender ## Notice URLs - http://www.legalombudsman.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b12add63-c789-4e37-8a6f-179011f8134b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b12add63-c789-4e37-8a6f-179011f8134b.json.