--- title: "Provision of Alarm Receiving Centre and Telecare Alarm Call Monitoring service, and Out of Hours Repairs Call Handling service, and Anti-Social Behaviour Call Handling service." ocid: "ocds-b5fd17-b1593a66-fb81-477c-af5f-3c35f4909697" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1593a66-fb81-477c-af5f-3c35f4909697" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b1593a66-fb81-477c-af5f-3c35f4909697.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-b1593a66-fb81-477c-af5f-3c35f4909697.json" source: "Contracts Finder" current_stage: "Tender" buyer: "GRAND UNION HOUSING GROUP" published: "2023-08-27" --- # Provision of Alarm Receiving Centre and Telecare Alarm Call Monitoring service, and Out of Hours Repairs Call Handling service, and Anti-Social Behaviour Call Handling service. Buyer: GRAND UNION HOUSING GROUP Current stage: Tender OCID: ocds-b5fd17-b1593a66-fb81-477c-af5f-3c35f4909697 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1593a66-fb81-477c-af5f-3c35f4909697) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b1593a66-fb81-477c-af5f-3c35f4909697.json) ## Summary The Grand Union Housing Group (GUHG) has issued a tender for the provision of Alarm Receiving Centre and Telecare Alarm Call Monitoring service, Out of Hours Repairs Call Handling service, and Anti-Social Behaviour Call Handling service. The contract worth around £130,000 to £180,000 per annum will cover properties managed by GUHG, private properties, and others. The tender, under an open procedure, has a deadline of October 3, 2023, and the contract period is from January 15, 2024, to January 14, 2027. This procurement opportunity by GUHG presents a chance for service providers experienced in alarm monitoring services to secure a long-term contract. Businesses in the services industry, specifically those offering call monitoring and repair services, would be well-suited to compete. GUHG is seeking vendors who can cater to their customer base of around 4,600 for monitoring services and approximately 12,500 for repairs and anti-social behaviour handling. ## Notice Grand Union Housing Group (GUHG) wishes to appoint an experienced service provider to deliver an Alarm Response Call Monitoring service, an Out of Hours Repairs Call Handling service, and an Anti-Social Behaviour Call Handling service on a 24/7/365 basis. The services will cover properties owned and / or managed by GUHG, privately owned properties and properties owned by others. The Alarm Response Call Monitoring Service is for customers living in properties owned and / or managed by GUHG and in other privately owned properties. There is a customer base of circa 4,600 to be covered by this service, broken into two different business areas; (i) GUHG Life24 and (ii) Bedford Borough Council Telecare. The Out of Hours Repairs Call Handling and Anti-Social Behaviour Call Handling services are for customers living in properties owned and / or managed by GUHG. There are circa 12,500 properties to be covered by these services. The contract duration is for three years with the option to extend by up to a further two years via annual extensions. Any extension will be at the discretion of GUHG. The estimated contract value is circa PS130,000 to PS180,000 (excl. VAT) per annum. Additional information: Tender documents can be found at https://in-tendhost.co.uk/grandunionhousing. If not already registered, you will need to register on this website in order to be able to view and download the documents. Further information can be found on Contract Notice 2023/S 000-025211. Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/917a2cc9-9038-4b6d-8b74-d72701c833a2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Aug 2023 | | Submission deadline | 3 Oct 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 15 Jan 2024 - 14 Jan 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GRAND UNION HOUSING GROUP | | Locality | BUCKINGHAMSHIRE | | Post town | Milton Keynes | | Postcode | MK7 6BZ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ12 Milton Keynes | | Local authority | Milton Keynes | | Electoral ward | Monkston | | Westminster constituency | Milton Keynes Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79711000 - Alarm-monitoring services ## Release History - 27 Aug 2023 at 15:09 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/917a2cc9-9038-4b6d-8b74-d72701c833a2 - 27 Aug 2023 at 15:08 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/917a2cc9-9038-4b6d-8b74-d72701c833a2 - 27 Aug 2023 at 15:08 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/917a2cc9-9038-4b6d-8b74-d72701c833a2 - 27 Aug 2023 at 15:08 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/917a2cc9-9038-4b6d-8b74-d72701c833a2 - 27 Aug 2023 at 14:54 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/917a2cc9-9038-4b6d-8b74-d72701c833a2 - 27 Aug 2023 at 14:53 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/917a2cc9-9038-4b6d-8b74-d72701c833a2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/917a2cc9-9038-4b6d-8b74-d72701c833a2 27th August 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/grandunionhousing/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/grandunionhousing ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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