---
title: "ITS201928 Box Office Ticketing Solution"
ocid: "ocds-b5fd17-b182d2ef-9d80-4834-9d8a-e3dc6718910c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b182d2ef-9d80-4834-9d8a-e3dc6718910c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b182d2ef-9d80-4834-9d8a-e3dc6718910c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b182d2ef-9d80-4834-9d8a-e3dc6718910c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LEEDS CITY COUNCIL"
published: "2020-07-23"
---

# ITS201928 Box Office Ticketing Solution

Buyer: LEEDS CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-b182d2ef-9d80-4834-9d8a-e3dc6718910c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b182d2ef-9d80-4834-9d8a-e3dc6718910c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b182d2ef-9d80-4834-9d8a-e3dc6718910c.json)

## Summary

Leeds City Council is seeking a provider for the "ITS201928 Box Office Ticketing Solution," a cloud-based ticketing and CRM system designed to enhance cultural services within Leeds. The procurement is currently in the Tender stage, with key dates including a tender end date of 26th August 2020 and a contract period commencing on 30th September 2020, lasting until 29th September 2023. This procurement falls under the software package and information systems category and has a total estimated value of £500,000, intended to serve multiple venues across Yorkshire and the Humber.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) that specialise in software and information system solutions, particularly those with experience in cultural or event management systems. Companies that can demonstrate the capability to support multiple integrations and deliver innovative CRM functionalities will be well-positioned to respond to this tender, aligning with Leeds City Council's ambition to create a digital, cultural, and child-friendly environment that enhances the overall visitor experience in the city.

## Notice

************* Any questions in relation to this tender must be submitted through the discussions link on www.yortender.co.uk. Any issues with the Yortender portal should be directed to ProContractSuppliers@proactis.com or you can log a call at http://proactis.kayako.com/procontractv3/Core/Default/Index, telephone: 0330 005 0352**************************************** Leeds City Centre Box Office (CCBO) is the ticketing department for Leeds City Council. It services Leeds Town Hall, Carriageworks Theatre, Millennium Square, Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival. It generates in excess of PS3m of ticketing revenue per annum and delivers 250,000 ticket sales over 2300+ event instances each year. The box office also has ambitions to support Leeds City Councils wider cultural offering, including Breeze, Child Friendly Leeds and Leeds Museums & Galleries to support a unified approach to cultural delivery in Leeds. The Council is looking to procure a cloud based ticketing and CRM system which enables this approach to a singular cultural database of event attendees, membership holders and philanthropists to enable the Council to analyse data, create operational, marketing and programming strategies to deliver the best cultural experience possible. Leeds City Council has the ambition to be a digital, cultural and child friendly city and the solution procured must support these aims. The solution needs to support multiple venues, requirements and avenue into the booking and CRM process through multiple website integrations. The council requires a partner to deliver its ambitious aims that is willing to be an integral part of the journey and an advocate for that cultural drive.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d54e830d-4c81-4585-a30c-ac04bf9dbc91 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2020 |
| Submission deadline | 26 Aug 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Sep 2020 - 29 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 3DL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Jul 2020 at 14:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d54e830d-4c81-4585-a30c-ac04bf9dbc91

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d54e830d-4c81-4585-a30c-ac04bf9dbc91
  23rd July 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- http://proactis.kayako.com/procontractv3/Core/Default/Index
- http://www.leeds.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b182d2ef-9d80-4834-9d8a-e3dc6718910c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b182d2ef-9d80-4834-9d8a-e3dc6718910c.json.