---
title: "Individuals Experience and Perceptions Survey 24-26"
ocid: "ocds-b5fd17-b1853c49-1c2f-4441-bcc6-5e250b90fe60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1853c49-1c2f-4441-bcc6-5e250b90fe60"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b1853c49-1c2f-4441-bcc6-5e250b90fe60.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b1853c49-1c2f-4441-bcc6-5e250b90fe60.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2024-06-14"
---

# Individuals Experience and Perceptions Survey 24-26

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-b1853c49-1c2f-4441-bcc6-5e250b90fe60

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## Summary

The contracting authority for this procurement is H M Revenue & Customs. The procurement title is "Individuals Experience and Perceptions Survey 24-26" falling under the industry category of research services. The procurement method used is "selective", specifically a call-off from a dynamic purchasing system. The tender period ended on 4th March 2024, and the contract period spans from 13th May 2024 to 12th May 2028.

This tender offers opportunities for businesses in the research services sector, especially those with experience in conducting mixed-method research projects. Small and medium-sized enterprises (SMEs) are considered suitable for this procurement, which aims to provide HMRC with insights into customer experiences and perceptions to enhance tax administration. Businesses focusing on customer research and analysis are well-suited to compete for this contract.

## Notice

The contract is for the supply of research services for a mixed-method research project to gain unique insight into the experiences, interactions with and perceptions of HMRC for our Individuals customer group. It includes three annual surveys. The survey method will utilise random probability sampling to provide HMRC with robust, objective measures of customer experience and perceptions. Thematic coverage of the survey gives ExCom, internal and external stakeholders high-level credible evidence, supporting HMRC to identify positive experiences and areas where improvements are required strategically. Good customer experience is essential for healthy tax administration. Annual customer data enables HMRC to track progress against the Charter, our Customer Value Propositions, and Strategic Objectives, including attitudes to compliance. Capturing Individuals' perceptions of HMRC's reputation, informs tailored communication approaches that support HMRC's vision to be a trusted, modern tax and customs department.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fcbf1c8c-d428-428c-9c7e-b392d6a2c62d |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jun 2024 |
| Submission deadline | 4 Mar 2024 |
| Future notice date | Not specified |
| Award date | 12 May 2024 |
| Contract period | 12 May 2024 - 12 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £494,610 |
| Lots value | Not specified |
| Awards value | £494,610 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR PUBLIC UK LIMITED (TRADING AS VERIAN |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 14 Jun 2024 at 14:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fcbf1c8c-d428-428c-9c7e-b392d6a2c62d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fcbf1c8c-d428-428c-9c7e-b392d6a2c62d
  14th June 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d8cfd963-d78a-4844-952e-95c6f4f7fdf0

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1853c49-1c2f-4441-bcc6-5e250b90fe60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b1853c49-1c2f-4441-bcc6-5e250b90fe60.json.