---
title: "Social Media Listening Tool"
ocid: "ocds-b5fd17-b1862511-8931-416f-9748-23c056304be2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1862511-8931-416f-9748-23c056304be2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b1862511-8931-416f-9748-23c056304be2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b1862511-8931-416f-9748-23c056304be2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE DRIVER & VEHICLE STANDARDS AGENCY"
published: "2020-04-01"
---

# Social Media Listening Tool

Buyer: THE DRIVER & VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-b1862511-8931-416f-9748-23c056304be2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1862511-8931-416f-9748-23c056304be2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b1862511-8931-416f-9748-23c056304be2.json)

## Summary

The Driver & Vehicle Standards Agency (DVSA) is seeking a supplier for a Social Media Listening Tool. This contract falls under the IT services category, with an estimated value of £14,575. The procurement method used is selective, calling off from a framework agreement. The tender process has concluded, with the contract period starting on 31 March 2020 and extending until 30 March 2021. The award was published on 1 April 2020, following the tender period which ended on 24 March 2020. The services are intended to support DVSA's media and customer services teams across locations including the United Kingdom and British Overseas Territories.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) within the IT services sector, particularly those specialising in social media consulting and software development. Companies that can provide comprehensive tools for managing, monitoring, and analysing social media content would be highly suited for future procurement opportunities with DVSA or similar entities. Such services are vital for organisations aiming to enhance their customer engagement and public image through effective social media management.

## Notice

DVSA Media, Corporate Affairs and customer services social media teams require a tool to manage, monitor and analyse social media.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f63c6b51-a530-4a4e-a13c-19845be23fd6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2020 |
| Submission deadline | 24 Mar 2020 |
| Future notice date | Not specified |
| Award date | 30 Mar 2020 |
| Contract period | 30 Mar 2020 - 30 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,575 |
| Lots value | Not specified |
| Awards value | £14,575 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE DRIVER & VEHICLE STANDARDS AGENCY |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG1 6LP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Hyson Green & Arboretum |
| Westminster constituency | Nottingham East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HOOTSUITE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Apr 2020 at 10:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f63c6b51-a530-4a4e-a13c-19845be23fd6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f63c6b51-a530-4a4e-a13c-19845be23fd6
  1st April 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1862511-8931-416f-9748-23c056304be2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b1862511-8931-416f-9748-23c056304be2.json.