---
title: "Covid 19 Business Support Centre"
ocid: "ocds-b5fd17-b1aec672-8c6b-4de2-8f33-022c5d0bcf76"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1aec672-8c6b-4de2-8f33-022c5d0bcf76"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b1aec672-8c6b-4de2-8f33-022c5d0bcf76.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b1aec672-8c6b-4de2-8f33-022c5d0bcf76.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TEES VALLEY COMBINED AUTHORITY"
published: "2020-11-17"
---

# Covid 19 Business Support Centre

Buyer: TEES VALLEY COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-b1aec672-8c6b-4de2-8f33-022c5d0bcf76

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1aec672-8c6b-4de2-8f33-022c5d0bcf76)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b1aec672-8c6b-4de2-8f33-022c5d0bcf76.json)

## Summary

The procurement for the "Covid 19 Business Support Centre" was managed by Tees Valley Combined Authority, based in Stockton-on-Tees, England. This service, classified as a call centre under the CPV code 79512000, aimed to provide support services in response to the Covid-19 pandemic, particularly to help individuals and businesses in the Tees Valley region manage governmental information and funding support. The procurement process was conducted through a negotiated procedure without prior publication, with a total contract value of £200,000. The contract was initiated on 1 April 2020 and is scheduled to conclude on 31 December 2020, having reached the award stage on 20 March 2020.

This tender presents a significant opportunity for businesses, specifically small and medium enterprises (SMEs), to expand their service offerings by engaging in support and logistics for Covid-19-related initiatives. Firms that specialise in call centre operations or have the capability to manage support services in response to pandemic-driven demands would be particularly well-suited to compete for and benefit from this contract. The ability to quickly adapt and provide reliable assistance during crises can position these businesses favourably in the current market landscape.

## Notice

Support services required to field, manage and provide detailed information to individuals and businesses from Tees Valley in the wake of the Covid-19 Pandemic. Considering a large increase of government information, guidelines and funding support to relay; expert logistical and personnel support was required to fulfil the demand of the region's businesses.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/616e74ec-a2c7-4431-b473-533159593fa9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Nov 2020 |
| Submission deadline | 20 Mar 2020 |
| Future notice date | Not specified |
| Award date | 20 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TEES VALLEY COMBINED AUTHORITY |
| Locality | STOCKTON-ON-TEES |
| Post town | Cleveland |
| Postcode | TS17 6QY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Mandale & Victoria |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | : LEMON BUSINESS SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 17 Nov 2020 at 08:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/616e74ec-a2c7-4431-b473-533159593fa9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/616e74ec-a2c7-4431-b473-533159593fa9
  17th November 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1aec672-8c6b-4de2-8f33-022c5d0bcf76. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b1aec672-8c6b-4de2-8f33-022c5d0bcf76.json.