---
title: "EU Exit Contact Centre Capacity"
ocid: "ocds-b5fd17-b1d1249f-a2fb-4133-aa2f-456ee180185b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1d1249f-a2fb-4133-aa2f-456ee180185b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b1d1249f-a2fb-4133-aa2f-456ee180185b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b1d1249f-a2fb-4133-aa2f-456ee180185b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE : CABINET OFFICE"
published: "2019-11-07"
---

# EU Exit Contact Centre Capacity

Buyer: CABINET OFFICE : CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-b1d1249f-a2fb-4133-aa2f-456ee180185b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1d1249f-a2fb-4133-aa2f-456ee180185b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b1d1249f-a2fb-4133-aa2f-456ee180185b.json)

## Summary

The Cabinet Office in the United Kingdom has completed a tender for "EU Exit Contact Centre Capacity," aimed at providing contact centre services to support Brexit. This procurement falls under the services category, specifically classified as call centre services (CPV code 79512000). The contract, valued at approximately £130,048, was awarded to SERCO LIMITED. The tender process employed a selective procurement method, and the contract period ran from 18th March 2019 to 17th June 2019. Details were finalised and published following the award on 15th March 2019, with the completion date recorded as 7th November 2019.

This tender presents significant opportunities for businesses focused on providing call centre services and related support, especially those with experience in government contracts. Companies that specialise in customer service operations, along with those capable of adapting to governmental communication needs during pivotal events like Brexit, would find this market particularly advantageous. The geographical coverage outlined in the contract spans various regions across the UK, indicating a broad scope for businesses capable of delivering services in multiple areas from Northern Ireland to the Isle of Man.

## Notice

A Contact Centre Procurement to Support the Cabinet Office in relation to Brexit.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0c8f984-e3ee-48ee-ac9c-c837caea5a37 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2019 |
| Submission deadline | 5 Mar 2019 |
| Future notice date | Not specified |
| Award date | 15 Mar 2019 |
| Contract period | 18 Mar 2019 - 17 Jun 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £130,048 |
| Lots value | Not specified |
| Awards value | £130,048 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE : CABINET OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 7 Nov 2019 at 08:14 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0c8f984-e3ee-48ee-ac9c-c837caea5a37
- 10 Oct 2019 at 12:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0c8f984-e3ee-48ee-ac9c-c837caea5a37

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f0c8f984-e3ee-48ee-ac9c-c837caea5a37
  7th November 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/31a0a4ef-bd41-49af-a2b4-5b66c4421c5f
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/86ba4bf4-07bb-4ddf-979e-d7b8aa72cd40
  Variation CCN005

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1d1249f-a2fb-4133-aa2f-456ee180185b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b1d1249f-a2fb-4133-aa2f-456ee180185b.json.