---
title: "Independent Childrens Complaints Investigation"
ocid: "ocds-b5fd17-b1e96bf7-83cf-46ee-bc48-71337ce1c18c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1e96bf7-83cf-46ee-bc48-71337ce1c18c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b1e96bf7-83cf-46ee-bc48-71337ce1c18c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b1e96bf7-83cf-46ee-bc48-71337ce1c18c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2021-07-21"
---

# Independent Childrens Complaints Investigation

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-b1e96bf7-83cf-46ee-bc48-71337ce1c18c

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## Summary

Coventry City Council is conducting a procurement process titled "Independent Children's Complaints Investigation" within the social work services industry category. This tender is progressing through the award stage, with the contract period commencing on 1st October 2019 and concluding on 30th September 2024. A total value of £165,000 has been allocated to this initiative, which aims to establish a bank of Independent Complaints Investigating Officers and related personnel to manage children's complaints effectively. The procurement method employed is selective, involving a call-off from a dynamic purchasing system, and it is targeted at small and medium-sized enterprises (SMEs).

This tender presents significant opportunities for businesses that specialise in social care services, particularly those that focus on complaint management and child welfare. SMEs with expertise in providing independent investigations, as well as individuals or organisations skilled in addressing children's concerns, are well-suited to compete for this contract. Engaging with Coventry City Council can open doors to long-term partnerships in local authority services, enhancing the capacity to deliver vital social work support and care services in the region.

## Notice

In line with the 'Getting the Best from Complaints Social Care Complaints and Representations for Children, Young People and Others' guidance Coventry City Council recognises a good procedure ensures that children and young people who make representations should have their concerns swiftly resolved, and, wherever possible, by the people who provide the service locally. The purpose of this procurement is to recruit a 'bank' of Independent Complaints Investigating Officers, Independent Persons, Independent Chairs of Review Panels and Review Panellists who will undertake, in line with statutory guidance for local authority children's services representations and complaints procedures, a Stage 2 investigation or Stage 3 review panel. The procurement documents are available for unrestricted and full direct access, free of charge, at www.cswjets.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e98554c6-6411-463d-bdc9-f3995087b61d |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2021 |
| Submission deadline | 15 Jul 2019 |
| Future notice date | Not specified |
| Award date | 29 Sep 2019 |
| Contract period | 30 Sep 2019 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | Not specified |
| Awards value | £7,681 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | DEBRA JOHNSON; EDWARD COXHEAD; INSPIRE YOU CARE; LAMCK CONSULTING; SUZANNE GIBBON |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85310000 - Social work services

## Release History

- 21 Jul 2021 at 12:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e98554c6-6411-463d-bdc9-f3995087b61d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e98554c6-6411-463d-bdc9-f3995087b61d
  21st July 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1e96bf7-83cf-46ee-bc48-71337ce1c18c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b1e96bf7-83cf-46ee-bc48-71337ce1c18c.json.