---
title: "Corporate Customer Satisfaction Survey Tool"
ocid: "ocds-b5fd17-b1e9e37e-b726-4c83-8a1c-f94c86fbe0b2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1e9e37e-b726-4c83-8a1c-f94c86fbe0b2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b1e9e37e-b726-4c83-8a1c-f94c86fbe0b2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b1e9e37e-b726-4c83-8a1c-f94c86fbe0b2.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CORNWALL COUNCIL"
published: "2023-12-04"
---

# Corporate Customer Satisfaction Survey Tool

Buyer: CORNWALL COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-b1e9e37e-b726-4c83-8a1c-f94c86fbe0b2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1e9e37e-b726-4c83-8a1c-f94c86fbe0b2)  
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## Summary

In Cornwall, the Cornwall Council has issued a tender for the provision of a Corporate Customer Satisfaction Survey Tool. This service aims to capture customer feedback across various channels, providing reporting and insights into interactions with the council. The tender, classified under survey services, has a value of £64,000 and is open for participation until December 13, 2023. The contract period is set to run from February 1, 2024, to January 31, 2025.

This opportunity can benefit service providers interested in customer survey solutions. Businesses proficient in survey services can compete for this contract, which is currently in the tender stage. The Cornwall Council is seeking to enhance its customer engagement strategies, presenting a growth opportunity for companies with expertise in delivering customer feedback solutions on a significant scale.

## Notice

Provision of service to allow for the capture of customer feedback across multiple channels. The service will provide reporting and insight into customers interactions with the council. Further information can be found on Due North https://procontract.due-north.com/Advert?advertId=877ef243-b08a-ee11-8125-005056b64545

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9f23c870-1f2b-4715-8912-11ab0872caba |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2023 |
| Submission deadline | 13 Dec 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2024 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CORNWALL COUNCIL |
| Locality | TRURO |
| Post town | Truro |
| Postcode | TR1 3AY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | Truro Boscawen & Redannick |
| Westminster constituency | Truro and Falmouth |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 4 Dec 2023 at 11:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9f23c870-1f2b-4715-8912-11ab0872caba
- 27 Nov 2023 at 11:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/57e333e5-0c74-4bbc-935e-9456af35c500
- 24 Nov 2023 at 10:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c517a6a9-d12a-479c-859c-2de0017a9098

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9f23c870-1f2b-4715-8912-11ab0872caba
  4th December 2023 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/57e333e5-0c74-4bbc-935e-9456af35c500
  27th November 2023 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c517a6a9-d12a-479c-859c-2de0017a9098
  24th November 2023 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=877ef243-b08a-ee11-8125-005056b64545
  Further information can be found on Due North

## Notice URLs

- http://www.cornwall.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1e9e37e-b726-4c83-8a1c-f94c86fbe0b2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b1e9e37e-b726-4c83-8a1c-f94c86fbe0b2.json.