---
title: "Contact Centre - Enhanced Software Solution"
ocid: "ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THIRTEEN HOUSING GROUP LIMITED"
published: "2025-01-28"
---

# Contact Centre - Enhanced Software Solution

Buyer: THIRTEEN HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698.json)

## Summary

The procurement process initiated by Thirteen Housing Group Limited, located in Middlesbrough, England, involves upgrading their Contact Centre platform to include an automated Quality Assurance capability. This project, titled "Contact Centre - Enhanced Software Solution," falls under the IT services industry category. The procurement was completed through a direct award via CCS RM6116 (lot 4c) with Avoira Limited, a large enterprise. The contract, valued at £239,380, was awarded on 22nd January 2025, with the contract period running from 1st March 2025 to 29th February 2028.

This tender presents significant opportunities for businesses specialising in IT services, specifically those with expertise in contact centre enhancements and Quality Assurance systems. Large enterprises with proven experience in delivering sophisticated software solutions will find themselves well-suited to compete in similar future tenders. Additionally, partnerships with housing authorities like Thirteen Housing Group can lead to long-term business growth and the potential for further collaboration in public sector projects.

## Notice

Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d067207-ce61-4471-98ea-1a9b379abebb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award via CCS RM6116 (lot 4c) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2025 |
| Submission deadline | 28 Feb 2025 |
| Future notice date | Not specified |
| Award date | 22 Jan 2025 |
| Contract period | 1 Mar 2025 - 29 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £239,380 |
| Lots value | Not specified |
| Awards value | £239,380 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THIRTEEN HOUSING GROUP LIMITED |
| Locality | MIDDLESBROUGH |
| Post town | Cleveland |
| Postcode | TS2 1QG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Central |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AVOIRA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Jan 2025 at 11:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d067207-ce61-4471-98ea-1a9b379abebb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1d067207-ce61-4471-98ea-1a9b379abebb
  28th January 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698.json.