---
title: "Confidential Helpline"
ocid: "ocds-b5fd17-b1f259f8-9829-4453-87be-bb8c60c772fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1f259f8-9829-4453-87be-bb8c60c772fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-b1f259f8-9829-4453-87be-bb8c60c772fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-b1f259f8-9829-4453-87be-bb8c60c772fc.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "TYNE AND WEAR FIRE AND RESCUE SERVICE (TWFRS)"
published: "2020-02-07"
---

# Confidential Helpline

Buyer: TYNE AND WEAR FIRE AND RESCUE SERVICE (TWFRS)  
Current stage: Tender  
OCID: ocds-b5fd17-b1f259f8-9829-4453-87be-bb8c60c772fc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1f259f8-9829-4453-87be-bb8c60c772fc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-b1f259f8-9829-4453-87be-bb8c60c772fc.json)

## Summary

The Tyne and Wear Fire and Rescue Service (TWFRS) is conducting an open tender for the provision of a "Confidential Helpline." This contract aims to provide an impartial external service for employees to confidentially report any malpractice, unlawful or unethical behaviour in their working environment. The tender period is currently active, with a deadline for submissions set for 27th February 2020. The contract will commence on 1st April 2020 and will last until 31st March 2025. The services fall under the miscellaneous services category and will be delivered in the North East region of the United Kingdom.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) specialising in confidential reporting services, employee assistance programmes, or ethics consulting to expand their business. Companies with experience in providing impartial support services are well-suited to compete in this procurement process. This contract aims to enhance workplace integrity and safety, thereby attracting businesses that can provide innovative and effective solutions to maintain confidentiality in workplace reporting.

## Notice

Contract for the provision of an impartial external service to allow employees to report any issues relating to malpractice, unlawful and unethical behaviour in their working environment in a confidential manner.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f462aba0-6139-45e5-b06d-2366cfe44bcb |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Feb 2020 |
| Submission deadline | 27 Feb 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2020 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TYNE AND WEAR FIRE AND RESCUE SERVICE (TWFRS) |
| Locality | TYNE AND WEAR |
| Post town | Sunderland |
| Postcode | SR5 3QY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Washington North |
| Westminster constituency | Washington and Gateshead South |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98300000 - Miscellaneous services

## Release History

- 7 Feb 2020 at 15:32 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f462aba0-6139-45e5-b06d-2366cfe44bcb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f462aba0-6139-45e5-b06d-2366cfe44bcb
  7th February 2020 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=32045&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/31831
  User / Company

## Notice URLs

- http://www.twfire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-b1f259f8-9829-4453-87be-bb8c60c772fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-b1f259f8-9829-4453-87be-bb8c60c772fc.json.